Technical Account Manager 2
Datadog
Bangalore, IndiahybridPosted 1 month ago
Skill Required
Technical Post SalesTechnical LeadDockerObservabilityJavaScriptKubernetesJenkinsDatadogPythonAnsibleGitAzureCI/CDDesign PatternsRubyPerlPHPAWSGCP
Key highlights
- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
- Able to travel via auto, train or air up to 30% of the time
- Generous global benefits
Role overview
Datadog’s Technical Account Manager (TAM) delivers hands‑on technical services and guidance to the company’s largest customers, supporting adoption of the full Datadog product suite and acting as a trusted expert and advisor who translates IT Operations into business value while educating potential clients and ensuring existing customers are happy and successful. In this hybrid role, the TAM advises on technical support and product adoption aligned with pre‑sales, post‑sales and renewal processes, regularly analyzes customers’ IT Operations environments to recommend value‑maximizing actions, serves as the customer’s advocate by aligning goals and use cases with process changes, product adoption, configuration and feature suggestions, prepares for and participates in monthly and quarterly business reviews, and collaborates with product management, engineering and technical services teams to identify new features and continuously evolve best practices for technical product adoption and customer success.
Responsibilities
- A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog.
- Advise on technical support and product adoption for customers in line with pre‑sales, post‑sales and the renewal processes
- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
- Continuously evolve best practice to technical product adoption and customer success
Requirements
- Someone with a solid technical grounding and hands‑on experience of IT Operations
- Confident in your hands on experience AWS, Azure or GCP
- Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
- Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
- Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
- Able to travel via auto, train or air up to 30% of the time
- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
- Experience working with cross functional teams Sales, Support, Engineering
- Experienced using Datadog and/or other cloud monitoring tools
Nice to have
- Passionate about technology and want to grow your skills
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Additional details
- We are Datadog's in-house product experts.
- The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
- A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog.
- A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
- Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Here are our Candidate Legal Notices for your reference.
- Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
- Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
- For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
- #LI-Hybrid
- Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.