IT Support Engineer
Dwelly
WorldwideremotePosted 1 month ago
Skill Required
IT-SupportSystems-AdministrationTechnical-SupportIT-InfrastructureIT-OperationsSystems-IntegrationsIT-Support-EngineerIT-Support-EngineeringSenior-IT-Support-EngineerSupport-EngineerTechnical-Support-EngineerIT-Support-SpecialistIT Support EngineerIAMPostgreSQLShell ScriptingWordPressITILPostmanOpenAPIMySQLAzureLinuxJiraSQLDNSVPNFulltime
Key highlights
- Competitive salary with performance‑based equity options.
- Fully remote work offering flexibility.
- Requires higher degree education.
- Must have strong communication skills and fluency in English.
- Requires experience supporting macOS, Linux, and Windows environments.
- Experience administering Microsoft 365, Google Workspace, Slack, Jira, and Notion.
Role overview
Dwelly is a UK‑based, AI‑enabled lettings and property management platform that grows by acquiring estate agencies and automating their operations. The company builds technology to streamline tenant management, payments, and property maintenance, integrating AI services to improve efficiency across brick‑and‑mortar agencies. We are seeking an IT Support Engineer to own internal IT operations, provide technical support, and lead agency systems integration for newly acquired businesses, working closely with internal teams, external MSPs, contractors, and the integration team to ensure business continuity and successful acquisition onboarding.
Responsibilities
- Own day‑to‑day IT support for the internal team through our ticketing system, ensuring issues are resolved quickly and effectively. Manage employee onboarding and offboarding processes, including device setup, account provisioning, access control, and maintaining accurate access records. Support end users across tools such as Microsoft 365, Google Workspace, Slack, Notion, Jira, and other business‑critical systems.
- Act as the technical point of coordination with our managed service providers (MSPs) and third‑party contractors, tracking delivery, escalating priorities, and providing technical direction where needed. Troubleshoot infrastructure issues such as VPN connectivity, remote access, networking, email delivery, and device management. Maintain and improve internal systems reliability, security, and operational efficiency across a distributed environment.
- Work closely with the integration team to assess the technology stack of acquired agencies and centralise technical assets. Support migrations from legacy environments, including on‑premise Windows servers, websites, email systems, domains, hosting, file storage, and user accounts. Connect newly acquired agencies to Dwelly’s core platforms including payment systems, referencing providers, and operational tools while minimising disruption during transition.
- Administer and optimise internal tools including Jira, Slack, Notion, Microsoft 365, Azure, Intune, Google Workspace, and related SaaS systems. Identify repetitive manual processes and automate them through scripting, APIs, workflows, or AI tools wherever possible. Continuously improve support operations, documentation, access management, and system scalability to support Dwelly’s rapid growth.
Requirements
- Strong communication skills and fluency in English.
- Higher degree education.
- Experience supporting macOS, Linux, and Windows environments.
- Experience administering Microsoft 365, Google Workspace, Slack, Jira, and Notion.
- Strong networking fundamentals including DNS, VPN, SSL, firewalls, SSH, routers.
- Ability to troubleshoot hardware, software, access, and user support issues independently.
- Strong problem‑solving skills – ability to approach challenges logically and propose practical solutions.
Nice to have
- Experience with Azure, Entra ID, Intune, Active Directory, Autopilot.
- Experience with WordPress, hosting environments, domains, redirects, migrations.
- SQL knowledge across MySQL/PostgreSQL.
- Experience with APIs, webhooks, Postman, Swagger.
- Experience supporting acquisitions, migrations, or multi‑site environments.
- Scripting ability in Bash or PowerShell.
- Startup mentality: resilience, adaptability, and ability to thrive in a fast‑paced environment.
- Customer‑centric mindset: focus on delivering value to end‑users or clients.
- Highly proactive, with the ability to identify risks early and solve problems before incidents occur.
- Ownership mindset with confidence managing MSPs and contractors.
- Enthusiasm for AI tools and process automation.
Benefits
- Fully remote role providing flexibility and enabling seamless collaboration with a geographically distributed team.
- Competitive salary with the potential for equity options based on performance.
- Opportunity to work on disrupting the residential rentals industry at scale.
- Access to a fast‑growing, product‑focused company backed by top‑tier investors.
- Culture emphasizing customer obsession, passion for invention, operational excellence, and long‑term thinking.
Additional details
- Feel free to check out Dwelly Core Principles for insight into beliefs, operations, and decision‑making.
- The role contributes to solving one of the world’s most complex problems in the residential rental market, impacting over 5 million UK households and over 100 million globally.
- By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
- Originally posted on Himalayas.