Customer Success Manager
MineHub
WorldwideremotePosted 21 days ago
Skill Required
Customer-Success-ManagerCustomer-SuccessEnterprise-Account-ManagementClient-SuccessAccount-ManagementCustomer-Success-Account-ManagerStrategic-Customer-Success-ManagerCustomer-Success-Manager-EMEACustomer-Success-and-Implementation-ManagerCustomer-Success-Operations-ManagerandGoFulltime
Key highlights
- Spanish fluency required (native or professional-level)
- Not a quota-carrying role
- Enterprise account management experience required
- Self-starter with ambiguity tolerance
- Project management skills required
- Contribute to transforming the global mining and metals supply chain
Role overview
Responsibilities
- Own all customer-facing aspects of new implementations for major enterprise accounts — from onboarding and configuration to go-live and beyond — coordinating multiple stakeholders across procurement, operations, and IT
- Set goals and priorities together with your customers, then build and execute the plans needed to achieve those outcomes
- Help customers and individual users get the most from our products and features: removing friction, improving productivity, and increasing satisfaction
- Introduce new features and solutions to customers, and channel their feedback back to Product on what's working and what isn't
- Grow revenue from your accounts by identifying upsell opportunities, and protect revenue by reducing churn risk through an outstanding customer experience
- Advocate for your customers internally: driving product improvements, delivering on feature commitments, developing case studies, and helping eliminate bugs
Requirements
- Fluent Spanish (native or professional-level) and strong professional English
- Comfortable with technical topics. You don't need to be an engineer, but you do need to get into the detail on data automations and logistics workflows, and explain them with confidence to both a customer's key decision-makers and the teams using the product day-to-day
- Experience managing large, complex, enterprise-level accounts, including multiple stakeholders and multi-phase rollouts
Additional details
- This is not a quota-carrying role
- Self-starter who embraces ambiguity
- Go above and beyond for your customers
- You make sure users are delighted with our products, and you motivate others internally to deliver what customers need
- You can build relationships at multiple levels of an organization, navigating between the strategic buyers who choose MineHub and the day-to-day users across the company
- You're solution-oriented
- You can project-manage, balancing proactive and reactive work across multiple customers, and coordinating internally and externally to hit your goals