IT Support Engineer – IT Operations, Software & Automation
TheHiveCareers
IndiaremotePosted 7 days ago
Skill Required
IT-Support-EngineerIT-AdministratorSystems-AdministratorTechnical-Support-EngineerIT-OperationsIT-Support-EngineeringSupport-Operations-EngineerIT-Operations-EngineerIT Support EngineerSoftware EngineerSoftware DeveloperautomationBackup and RecoverytroubleshootingCybersecuritynetworkingObservabilitysecurityTestNGCloudAPIsandFulltime
Key highlights
- Work Arrangement: Remote
- Hours: Monday to Friday, 8:00 AM–5:00 PM Jamaica time (GMT -5)
- Requirement: Bachelor's degree in Computer Science, IT, or related discipline
- Requirement: Hands-on software development or scripting experience
Role overview
We are seeking a skilled and organized IT Support Engineer to support our technology infrastructure, business applications, and remote workforce. The role combines IT administration and end-user support with software development, automation, data management, and technical project coordination to maintain secure and reliable systems and implement improvements that support business efficiency and continuity.
Responsibilities
- Administer and maintain cloud environments, business applications, user devices, and related IT services.
- Provide technical support for hardware, software, connectivity, email, and application issues.
- Manage user accounts, permissions, software installations, and system configurations.
- Support employee onboarding and offboarding, ensuring timely access provisioning and secure deactivation.
- Monitor system performance, availability, backups, and recovery readiness.
- Investigate recurring technical problems and implement preventive measures.
- Coordinate with service providers and recommend improvements to reliability and cost efficiency.
- Maintain access controls and enforce company IT security and remote working policies.
- Protect confidential information from unauthorized access, storage, or sharing.
- Support system monitoring, compliance reporting, and periodic access reviews.
- Maintain secure account recovery arrangements and company control of digital assets.
- Identify and escalate risks affecting system availability, data security, or business operations.
- Support backup, recovery, and business continuity procedures.
- Develop, test, maintain, and troubleshoot internal applications, scripts, and operational tools.
- Automate repetitive tasks, reporting processes, and data workflows.
- Integrate business applications through APIs and other approved methods.
- Maintain spreadsheet formulas, scripts, and connections between operational systems.
- Support approved data collection and processing activities.
- Maintain documented source code, version control, and appropriate testing and deployment practices.
- Maintain accurate and consistent data across business applications, spreadsheets, and databases.
- Clean, validate, standardize, and deduplicate operational records.
- Support data imports, exports, segmentation, reporting, and synchronization.
- Troubleshoot data errors and restore affected records where required.
- Assist business teams in using systems effectively and improving existing workflows.
- Maintain and update company websites, portals, and related digital services.
- Support domain, hosting, email, and website configurations.
- Test website features, forms, integrations, and user journeys.
- Resolve technical errors and support performance improvements.
- Validate changes before production deployment and assist with new digital initiatives.
- Configure and maintain company devices and communication applications.
- Troubleshoot device connectivity, application compatibility, and synchronization issues.
- Maintain security settings, backups, and account access.
- Evaluate suitable equipment and service plans based on operational needs.
- Maintain support logs, task plans, technical records, and progress reports.
- Document system configurations, scripts, workflows, and troubleshooting procedures.
- Develop user guides and provide training where required.
- Coordinate technical assignments with internal teams and external providers.
- Escalate delivery risks, dependencies, and resource requirements promptly.
- Provide structured knowledge transfer and handover to support ongoing maintenance and business continuity.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Proven experience in IT support and systems administration.
- Practical experience with operating systems, cloud environments, remote desktops, and networking fundamentals.
- Experience supporting business productivity applications and managing user access.
- Hands-on software development or scripting experience.
- Ability to develop and troubleshoot API integrations and automated workflows.
- Experience with spreadsheets, formulas, and operational data processing.
- Understanding of software testing, version control, and deployment practices.
- Strong problem-solving, documentation, communication, and organizational skills.
- Ability to work independently, prioritize tasks, and support technical and non-technical users.
Nice to have
- Experience with cloud infrastructure and remote working environments.
- Familiarity with web technologies, website administration, and database systems.
- Experience with scripting languages and spreadsheet automation.
- Knowledge of cybersecurity, incident management, and backup and recovery practices.
- Familiarity with project tracking tools and software release processes.
Additional details
- Company: Ingenuity Technologies / TheHiveCareers
- Work Arrangement: Remote
- Working Hours: Monday to Friday, 8:00 AM–5:00 PM Jamaica time (GMT -5)
- Performance Expectations: Resolve support requests within agreed service levels.
- Performance Expectations: Maintain reliable system availability and minimize recurring incidents.
- Performance Expectations: Complete onboarding and offboarding accurately and promptly.
- Performance Expectations: Deliver tested technical solutions within agreed timelines.
- Performance Expectations: Maintain secure systems, accurate data, and current documentation.
- Performance Expectations: Demonstrate continuous improvements in user experience and operational efficiency.
- Working Requirements: The successful candidate must be available during core business hours and perform company work within the approved remote working environment, following applicable security, activity monitoring, and time-tracking policies.
- Working Requirements: Support outside normal hours may occasionally be required, subject to prior approval and coordination.
- Originally posted on Himalayas