Self-Serve Apprentice
HighLevel
IndiaremotePosted 8 days ago
Skill Required
ApprenticeCustomer-Success-SpecialistApprenticeship-SalesOnboarding-SpecialistCustomer-Support-RepresentativeApprenticeshipYoung-ApprenticeApprenticeship-TrainingCustomer-Service-ApprenticeCustomer-ServiceEmail MarketingMicroservicesautomationanalyticsbuildingwrittenetc.)CloudDesign PatternsRustSEOandInternship
Key highlights
- Monthly Stipend: 32,000
- Experience: 0-1 years
- Work Type: 6-Month Apprenticeship
- Location: Remote (India)
- Shift: 08:00 PM - 05:00 AM CST
- Requirement: No prior SaaS/Sales experience required
Role overview
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform supporting over 2 million businesses globally. This is an apprentice role within the Revenue Growth department (Customer Acquisition) designed for individuals eager to impact the SaaS prospect experience at the start of their customer journey by sparking interest and guiding potential customers toward the platform's value. As an apprentice, you will undergo structured training, shadowing, and regular coaching to deliver best-in-class service, run engaging software demos, and help users solve business challenges. The role operates in a high-performance, remote-first environment rooted in creativity, collaboration, and impact.
Responsibilities
- With guidance from your manager, engage with self-serve users to drive trial activation, adoption, and conversion.
- Respond promptly to inbound inquiries and in-app signals to encourage trial engagement.
- Guide users through onboarding flows, product features, and best practices to accelerate time-to-value.
- Align product capabilities to user goals, needs, and business objectives to maximize trial success.
- Build rapport and trust with users to inspire trial completion and subscription conversion.
- Effectively communicate the HighLevel value proposition to create urgency and interest in upgrading.
- Address user questions and common objections, and escalate to senior teammates when something falls outside what you have been trained on.
- Maintain accurate records of user interactions, engagement metrics, and feedback in CRM and analytics systems.
- Collaborate with Trial Experience, Marketing, and Product teams to optimize trial flows, messaging, and conversion strategies.
- Execute engagement strategies (email, in-app messaging, etc.) to keep users active and progressing through the trial.
- Complete onboarding, certification, and ongoing training milestones to build product and sales fluency, and take on additional responsibilities as you grow in the role.
Requirements
- Genuine interest in guiding users through product onboarding and helping them get value quickly.
- Technical aptitude and a knack for explaining things clearly to non-technical people.
- Curiosity about CRM, marketing automation, social media management, digital advertising, website and funnel building, and SEO.
- Proficiency with Google Suite, Slack, Zoom, and common social media platforms (Facebook, Instagram, LinkedIn).
- Solid time management, organization, and communication skills (both verbal and written).
- Self-motivated to meet and exceed engagement, adoption, and conversion targets.
- Ability to translate complex product concepts into simple, actionable steps for self-serve users.
- Strong critical thinking, active listening, and creative problem-solving skills.
- Quick learner who can adapt to evolving product features, onboarding flows, and engagement strategies.
- Positive, self-starter mindset and real excitement to grow in a fast-paced, results-driven environment.
- 0 to 1 years of professional experience. Internships, customer service, retail, hospitality, or any customer-facing work counts.
Nice to have
- Bachelor’s Degree or equivalent practical experience preferred, not required
- Hands-on exposure to various CRM platforms, communication tools, and in-app engagement systems
Benefits
- Monthly Stipend: 32,000
Additional details
- Work Type: Apprenticeship
- Department: Revenue Growth
- Sub Department: Customer Acquisition
- Duration: 6 Months
- Shift timings: 08:00 PM - 05:00 AM CST (Mon-Fri)
- Location: Remote (India)
- Programme Start: Nov 2026
- No prior SaaS or sales experience required, we will train you.
- HighLevel India Apprenticeship Policy: This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM) Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified by the Ministry of Skill Development and Entrepreneurship.
- EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
- Originally posted on Himalayas