Posted today · be early
Manager, Data Aggregation & Distribution L2 Support
Parexel
IndiaremotePosted 1 day ago
Skill Required
Data-Operations-ManagerTechnical-Support-ManagerL2-Support-ManagerData-Engineering-ManagerIT-ManagerData-Support-ManagerData-Operations-LeadSystem Administrationdata engineeringAzuretroubleshootingETLEngineeringDatabricksServiceNowanalyticaldevelopingObservabilitySnowflakePower BIanalyticsITILbuildingdesignCloudandConversion OptimizationFulltime
Key highlights
- 2-5 years of demonstrated experience managing technical support or data operations teams preferred in enterprise or CRO environment.
- Track record of leading and developing teams of 10 or more technical staff.
- Hands-on experience with cloud data platforms including Azure, Databricks, Snowflake, and Denodo.
- Lead, manage, and develop a team of 14 L2 data support specialists.
- Fast-paced, growth-oriented environment with continuous learning opportunities.
- Benefit from flexibility and space to do your best work.
Role overview
Parexel seeks a Manager for Data Aggregation & Distribution L2 Support to drive critical data operations enabling clinical research at scale. This role leads technical support teams, ensures data pipeline reliability, maintains regulatory compliance, and delivers exceptional service to internal and external stakeholders. The manager collaborates with cross-functional teams, establishes best practices, and contributes to data platform excellence across Azure, Databricks, Snowflake, Denodo, and Power BI environments. Joining a fast-paced, growth-oriented environment, the incumbent supports data-driven clinical research, builds technical excellence, and advances data platform capabilities while exploring career paths and expanding skills across clinical research technology and data operations.
Responsibilities
- Lead, manage, and develop a team of 14 L2 data support specialists, providing clear direction, coaching, and performance oversight to foster a high-performance culture.
- Oversee the triage, diagnosis, and resolution of data pipeline, ingestion, and distribution issues, acting as an escalation point for complex technical problems.
- Monitor support queue performance and service levels, ensuring timely issue resolution and maintaining agreed SLAs across all data platforms.
- Collaborate with internal stakeholders including platform data teams, data engineering, analytics, and business functions to identify requirements and resolve recurring issues.
- Identify opportunities to improve data support operations, pipeline reliability, and team efficiency through continuous process improvement and innovation.
- Maintain and enforce support procedures, runbooks, and escalation protocols while ensuring team adherence to IT procedures, quality standards, and data governance requirements.
- Drive continuous improvement across Azure, Databricks, Snowflake, Denodo, and Power BI environments.
Requirements
- Bachelor's degree in computer science, Information Systems, Data Engineering, or a related technical field (or equivalent work experience).
- 2-5 years of demonstrated experience managing technical support or data operations teams, preferably in an enterprise or CRO environment.
- Hands-on experience with cloud data platforms, preferably Azure, Databricks, Snowflake, and Denodo.
- Proven experience supporting or operating within Medallion Architecture-based Data Lake environments.
- Track record of leading and developing teams of 10 or more technical staff.
- Strong communication, organization, and problem-solving skills.
Nice to have
- Relevant cloud platform certifications (e.g., Microsoft Azure Data Engineer, Databricks Certified Associate).
- ITIL Foundation certification or equivalent service management qualification.
- Experience managing L2 support functions including escalation management and SLA ownership.
- Familiarity with GxP or regulated life sciences data environments.
- Experience with data governance and quality standards in enterprise environments.
- Strong people management and team leadership capability with a proven track record of building and developing high-performing teams.
- The ability to collaborate across teams and communicate clearly with both technical and non-technical audiences.
- A data-focused mindset with strong attention to detail, analytical problem-solving skills, and the ability to manage competing priorities under pressure.
- Comfort working with ITSM platforms (e.g., ServiceNow), ticketing systems, and modern cloud-based solutions.
Benefits
- Flexibility, growth, and creating space for people to do their best work.
- Fast-paced, growth-oriented environment focused on making a meaningful impact through supporting data-driven clinical research.
- Continuous learning opportunities.
- Opportunity to explore career paths and expand skills across clinical research technology and data operations.
Additional details
- When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
- Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
- About Parexel: Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere.
- We work with focus, agility, and shared purpose -- moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry leading innovation, With Heart(R).
- If this job doesn't sound like the next step in your career, but perhaps you know of someone who'd be perfect fit, send them the link to apply!
- Originally posted on Himalayas.
