Trainer - India
Instawork
Bengaluru, Karnataka, IndiaPosted 1 month ago
Skill Required
RoboticsbuildingwrittendesignSparkAI
Key highlights
- 3+ years of experience leading and creating support training programs required
- 3+ years leading remote or diverse teams required
- Requires 5 days per week of in-person work
- Backed by prominent investors like Benchmark and Greylock
- Named Workforce Hiring Solution of the Year for 2025 by RetailTech Breakthrough
Role overview
Instawork is an AI-powered labor marketplace connecting skilled hourly professionals with businesses in food services, hospitality, light industry, and logistics. Through its Instawork Robotics Labs (IRL), the company deploys workers to capture high-fidelity task data used by robotics labs to train foundation models, aiming to bridge the data gap between AI language models and physical robotics.
Responsibilities
- Design and deliver on a learning curriculum for the Operations team that aligns with Instawork’s business objectives and scales with a growing organization; coordinate and administer training
- Develop a comprehensive onboarding program that encourages new team members to provide premier support for Instawork’s customers and internal stakeholders, as well as prepare them for an intensive operational role managing high volume and nuanced customer requests
- Collaborate with management to create training plans, develop training modules, and facilitate real-time training for Operations new hires and continuing education for tenured specialists
- Manage the efficacy of new hire onboarding through continuous process planning, execution, and identifying metrics for the Operations learning curriculum
- Establish methods for measuring and reporting on learner engagement, comprehension, and practical application
- Provide consistent visibility through written status and ongoing reporting, summarizing learner development
- Develop learning exercises with specific examples of interactions that promote empathy and obsession with the customer experience
- Create and assist with managing content for the Operations for the internal customer Knowledge Base and external customer Help Center
Requirements
- 3+ years of experience leading and creating support training programs
- 3+ years leading remote or diverse teams, preferably in the technology services industry
- Experience creating content for and publishing within a Content or Learning Management System
- Proven ability to utilize different strategies to engage learners through presentation, facilitation and mentorship, as well as use of online and offline training concepts
- Demonstrated success managing long-term projects and ongoing reporting for deliverables
- Proven ability to motivate, influence and work effectively at all organizational levels using different methods of communication
Nice to have
- Experience collaborating with distributed teams across multiple time zones and languages and cultures strongly preferred
- Learning Management System (LMS) administration experience preferred
Additional details
- Backed by investors including Benchmark, Spark Capital, Craft Ventures, Greylock, and Y Combinator
- Values: Empathy, Trust & Candor; Bias for Action; Always Be Learning; Act Like an Owner
- Founded in 2015
- Operations hubs in San Francisco, Bangalore, and Chicago; city offices in New York, Phoenix, and Singapore
- In-person work required five days a week
- Company is an equal opportunity employer valuing diverse perspectives