Posted today · be early
Community Program Specialist
alx_africa
WorldwideremotePosted 1 day ago
Skill Required
Community-ManagementDigital-CommunityCommunity-EngagementCommunity-SpecialistCommunity-Programs-SpecialistProgram-SpecialistCommunity-Programs-CoordinatorNonprofit-Program-SpecialistCommunity-Development-SpecialistCommunity-Engagement-SpecialistProject-Community-SpecialistCommunity-Outreach-Specialistsoftware engineeringCybersecurityEngineeringR ProgramminganalyticalbuildingwrittendesignRustandGoFulltime
Key highlights
- 3‑4 years of relevant community management experience required.
- Hands‑on experience running an online community platform at scale is mandatory.
- Fully remote, digital‑first work environment.
- Ability to design and implement community strategies across the talent journey.
- Must be comfortable using email/newsletter tools such as Mailchimp or HubSpot.
- Opportunity to earn certifications and develop professional capabilities.
Role overview
The Community Program Specialist embeds community across the ALX talent journey—from selection and recruitment through learning, transition, and alumni engagement—owning the virtual community presence, eHub, newsletters, and communications. The role works cross‑functionally with Community Managers, Marketing, Learning, and other teams to deliver a consistent, member‑driven experience both online and in person.
Responsibilities
- Design and implement strategies to embed community at every stage of the ALX talent journey (selection, recruitment, learning, transition, alumni).
- Collaborate with cross-functional teams (Marketing, Recruitment, Learning, Alumni) to ensure community-driven approaches are integrated into their workflows.
- Develop frameworks and toolkits/playbooks to support Regions in driving community initiatives.
- Ensure the community is member-led and city-driven, with central support for strategy, frameworks, and resource allocation.
- Implement one ALX community: bring learners and alumni into a single, unified community rather than treating them as separate audiences, so the transition from learner to alumnus feels continuous, not like leaving one group to join another.
- Own and manage eHub, the ALX virtual community platform, as the digital home for learners and alumni, keeping it active, well-moderated, and useful.
- Set up and maintain the eHub structure (groups, channels, resources) so it matches the talent journey and supports member needs at every stage.
- Drive day-to-day engagement on eHub: start discussions, welcome new members, surface relevant content, and moderate conversations in line with community guidelines.
- Track and report on eHub engagement metrics (active users, posts, response times, sentiment) and use the data to improve the platform over time.
- Work with stakeholders so that eHub complements other member touchpoints instead of duplicating them.
- Manage eHub interest groups and support interest group leaders to manage the spaces as well as programming.
- Plan, write, and send monthly community newsletters that inform and engage members.
- Own the community communications calendar, keeping messaging timely, consistent, and on-brand across email, eHub, and other member channels.
- Write and distribute announcements for community events, champion initiatives, campaigns, and key organizational updates.
- Track newsletter and communication performance (open rates, click-through, engagement) and adjust content and cadence to improve reach and impact.
- Keep a consistent community voice and brand across all written and digital touchpoints.
- Help define and track key performance indicators (KPIs) to measure the success of community integration across the talent journey, including eHub and communications performance.
- Regularly report on community engagement, member satisfaction, and program impact to stakeholders.
- Build and maintain strong relationships with city leads, members, and cross-functional teams to ensure alignment and collaboration.
- Act as the central point of contact for community‑related initiatives and make sure information flows smoothly across the organization.
- Curate and share member‑generated content and success stories, through eHub, newsletters, and other channels, to engage the broader community.
- Enable cities to drive local engagement, share learnings, and build communities of practice.
Requirements
- 3-4 years of experience in community management, social/digital media, internal comms, or program management, ideally in education, tech, or a membership-based organization.
- Hands-on experience running an online community platform (e.g. Discourse, Circle, Slack, Discord, or similar) at scale.
- Proven ability to plan and write newsletters and other member communications that people actually read, with a consistent, on‑brand voice.
- Comfortable working with email/newsletter tools (e.g. Mailchimp, HubSpot, or similar) and basic engagement analytics.
- Experience planning and running community events, whether virtual, in‑person, or hybrid.
- Strong written communication skills, with the ability to adapt tone and message across channels and audiences.
- Comfortable working with data: tracking engagement metrics, spotting trends, and turning insights into action.
- Ability to work with city leads, members, and cross‑functional teams across multiple locations, including virtually.
- Ability to work in a fast‑paced, target‑driven environment with a hands‑on approach.
- Drive and ethic to succeed working in small teams physically but in larger efforts virtually; self‑drive to communicate constantly using web collaboration and video conferencing is essential.
Nice to have
- Experience moderating or building online communities from the ground up.
- Familiarity with community‑led growth, ambassador, or referral programs.
- Experience with graphic or content tools (e.g. Canva) to support newsletters and social content.
- Knowledge of behavioural psychology or engagement strategies to improve retention and participation.
Benefits
- Fully remote role allowing work in a digital‑first environment.
- Collaboration with cross‑functional teams using tools such as Zoom, Slack, and Gmail.
- Encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.
- Ability to work autonomously, stay connected, and take initiative.
- Full‑time employment.
Additional details
- About The Team: The ALX Community Experience team is a high‑performing, impact‑driven team that thrives on collaboration and scale. We embrace innovation, test new ideas, and go the extra mile to deliver meaningful results and experiences for our Learners and Alumni. Grounded in data and fueled by solutions, we hold ourselves and each other accountable to exceptionally high standards, enabling us to consistently grow and strengthen the ALX Community across markets.
- Do you excel in fast‑paced environments where ambitious goals drive your work? Do you bring an analytical mindset that helps you identify trends, improve systems, and translate insights into action? Can you turn a newsletter or an eHub post into something members actually stop to read? Are you a natural relationship‑builder who can foster trust and collaboration across regions and teams? Are you ready to roll up your sleeves, adapt quickly, and do whatever it takes to ensure the success of our Community?
- About ALX Africa: ALX Africa, a non‑profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world‑class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re‑skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.
- Impact to date: 205k+ learners since 2021; 117k youth in work; 13k youth starting own ventures; 66k youth in jobs through entrepreneurship.
- Employment Type: Full‑time position; fully remote.
- Originally posted on Himalayas.
