Posted today · be early

LogicMonitor Administrator

XTIUM

India, PakistanremotePosted today

Skill Required

LogicMonitor-AdministratorMonitoring-EngineerMonitoring-Automation-EngineerSystems-AdministratorDevOps-EngineerMonitoring-AdministrationAdministratorAWSAzuretroubleshootingEngineeringKubernetesSalesforceServiceNownetworkingautomationREST APIsShell ScriptingObservabilityTerraformbuildingDockerAnsiblePythonGroovydesignDevOpsLinuxCI/CDCiscoCloudJavaFulltime

Key highlights

5+ years of experience administering LogicMonitor or similar enterprise monitoring platforms.
2+ years of specific LogicMonitor experience required.
Proficiency in Groovy, Java, and Python for automation scripting.
Experience with cloud platforms Azure and AWS.
Equal opportunity employer.

Role overview

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. They embrace challenges, keep communication open, work together, take ownership, focus on learning and growth, and hold themselves accountable to colleagues and customers, striving to push boundaries, make an impact, and inspire each other to reach full potential.

Responsibilities

Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting.
Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc.
Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary.
Maintain data consistency, accuracy, and hygiene within the platform.
Build reports for clients and internal Service Delivery staff.
Research, update, and maintain thousands of device DataSources across the platform to ensure health and updated requirements for all hardware.
Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations.
Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts.
Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools.
Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency.
Build internal tools and scripts to streamline monitoring processes and ensure scalability.
Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs.
Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms.
Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices.
Collaborate with server, network, cloud, and application teams to define monitoring requirements.
Collaborate with clients and onboarding project teams for device and client onboarding.
Implement, configure, and maintain API integrations with cloud and network platforms, including Cisco Meraki, Microsoft Azure, and Amazon Web Services (AWS).
Develop custom collectors or scripts to support platforms not covered by native integrations.
Work very closely with another LogicMonitor administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow.
Work closely with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage.
Provide excellent interpersonal support in internal staff collaborations and client‑facing onboarding, troubleshooting, and platform escalation calls.
Document processes, standards, DataSource customizations, workflows, and integration patterns.
Provide recommendations for monitoring improvements, standardization, and automation opportunities.

Requirements

5+ years of administering LogicMonitor or enterprise monitoring platforms.
2+ years of LogicMonitor specific experience.
Proficiency in Groovy, Java, Python, and general automation scripting.
Experience working with modern Linux and Windows systems environments.
Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols.
Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals.
Experience building or customizing monitoring DataSources or equivalent monitoring templates.
Familiarity with REST APIs, JSON, and integration workflows.
Experience with cloud platforms: Azure, AWS.
Ability to analyze complex monitoring data and troubleshoot collection issues.
Strong documentation, communication, and team collaboration abilities.

Nice to have

LogicMonitor Certified Professional (LMCP) or equivalent certifications.
Experience with infrastructure automation (Ansible, Terraform, PowerShell).
Familiarity with modern CI/CD workflows.
Background or familiarity in SRE, DevOps, or monitoring engineering roles.
Knowledge of container monitoring (Kubernetes, Docker).
Minor experience or awareness of Salesforce CRM to accommodate data entry for LogicMonitor data synchronization.
Experience with ITIL practices and service management frameworks.