Posted today · be early

Technical Support Engineering

GEVME

IndiaremotePosted today

Skill Required

Technical-Support-EngineerCustomer-SupportSoftware-EngineerQA-EngineeringTechnical-Support-Engineering-JobsEngineering-And-Technical-SupportProduct-Support-EngineeringService-Support-EngineeringEngineering-SupportCloud-Technical-Support-EngineeringSupport-EngineerIT-Support-EngineeringCustomer-Support-EngineeringTechnical LeadTechnical Support EngineerEngineeringsoftware engineeringDockertroubleshootingCD pipelinesJavaScriptTypeScriptanalyticalDatadogObservabilitydebuggingNode.jsExpressMongoDBwrittenetc.)RESTGitReactSparkMySQLCI/CDAgileJiraAPIsFulltime

Key highlights

Required experience: 1+ years in technical support, customer success, or similar role
Notable requirement: Hands-on experience with MERN stack
Notable requirement: Experience with AWS services
Requirement: Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Role overview

Gevme is a leading technology company providing comprehensive omnichannel event management solutions, including registration, onsite check-in, and an AI-first suite (Spark, EventGPT, and Snapsight). We are a product company with a strong engineering and family culture on a mission to groom the next generation of event technology thought leaders. We're looking for a Technical Support Engineer to serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, acting as the first line of technical defence by investigating issues, reproducing bugs, and reading the codebase to identify root causes.

Responsibilities

Review application logs, error messages, and stack traces to diagnose issues
Read and navigate through our MERN stack codebase to understand system behaviour
Reproduce reported bugs in staging/development environments
Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
Perform root cause analysis and provide technical insights to the engineering team
Monitor AWS infrastructure health and application performance metrics
Identify patterns in support tickets that may indicate broader system issues
Collaborate with engineering on bug fixes and verify resolutions in production
Test new features from a customer perspective before release

Requirements

Strong understanding of web application architecture and software engineering principles
Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
Ability to read and understand JavaScript/TypeScript code
Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
Understanding of database concepts and ability to write basic MongoDB and SQL queries
Experience with Git and version control concepts
Knowledge of browser developer tools for debugging frontend issues
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
Strong analytical and problem-solving mindset
Patience and empathy when dealing with frustrated customers
Self-motivated with ability to manage multiple issues simultaneously
Detail-oriented with good documentation habits
1+ years in technical support, customer success, or similar role
1+ years working with or around software development teams
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience