Senior Product Specialist (SaaS Implementation and Onboarding)
Zenoti
Hyderabad, Telangana, IndiaPosted 1 month ago
Skill Required
Professional ServicesJira
Key highlights
- Attractive compensation
- 3–6 years of SaaS experience required
- Medical coverage for employee and immediate family
- Prior hands-on exposure to AI or data-driven products required
Role overview
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, enabling businesses to manage appointments, POS, CRM, employee and inventory management, and marketing programs. The platform is designed for reliability, scale, and enterprise-level technology, serving over 30,000 businesses in 50+ countries, including major global brands. Zenoti is a fast-growing, award-winning company recognized as a Great Place to Work Certified™ organization. The Product Specialist role involves supporting customer onboarding, driving product adoption, and delivering value through Zenoti’s AI product suite. The candidate will act as a trusted advisor, ensuring seamless engagement across the customer lifecycle while collaborating with internal teams to align product capabilities with business outcomes.
Responsibilities
- Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with AI products
- Conduct customer-focused sessions, demos, and recommend best practices
- Build strong relationships with customer stakeholders across technical, business, and executive teams
- Gather customer feedback and translate insights into actionable recommendations for internal teams
- Ensure high customer satisfaction and contribute to renewal and expansion opportunities
- Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows
- Monitor product usage and proactively identify opportunities to increase adoption
- Collaborate with customers to define success metrics and demonstrate ROI
- Partner with Product, Engineering, and Support teams to escalate and resolve customer issues
- Share customer insights to influence product roadmap and strategy
- Collaborate with Sales and Customer Success teams to drive long-term account growth
- Track and analyze customer health, adoption, and engagement metrics
- Provide regular reports and business reviews to both customers and internal stakeholders
Requirements
- 3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, Solutions Architect, or Business Consultant role
- Strong understanding of customer onboarding, engagement, and adoption frameworks
- Demonstrated experience in stakeholder management across diverse customer and internal groups
- Proficiency in analyzing product usage data and presenting actionable insights
- Prior hands-on exposure to AI or data-driven products
- Strong verbal and written communication skills, especially in requirements and solution documentation
- Ability to manage and work across multiple projects
- Experience working with remote teams across different time zones
- Strong ability to demo/train and deliver excellent customer presentations
- Strong logical, analytical, and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good understanding of MS Office, JIRA, Confluence applications, and PS tools
- Ability to learn new skills and operate in a fast-paced and changing environment
Benefits
- Attractive compensation
- Medical coverage for yourself and your immediate family
- Access to regular yoga, meditation, breathwork, and stress management sessions (including family in benefit awareness initiatives)
- Regular social activities
- Opportunities to give back through social work and community initiatives
Additional details
- Zenoti powers more than 30,000 salons, spas, medspas, and fitness studios in over 50 countries, including brands like European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY
- Recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™, and being recognized as a Great Place to Work Certified™ for 2021-2022
- Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
