Senior Demo Engineer
Freshworks
Chennai, , IndiaPosted 1 month ago
Skill Required
MicroservicesCD pipelinesEngineeringR ProgrammingJavaScriptdesigningNode.jssecuritybuildingAngularAndroidJenkinswrittenetc.)PythonGitReactCI/CDAgileDesign PatternsHTMLAPIsCSSiOSSQLFulltime
Key highlights
- 4-6 years of professional experience in software development, building scalable web applications
- Requires Bachelor's or Master's degree in CS/SE/EE/IS/MIS or related work experience
- Night shift hours (IST) required to support the AMER region
- Experience with AI IDEs (Cursor, Claude, Lovable etc.) is mandatory
- Diversity commitment: welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities
- Trusted by over 72,000 companies including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music
Role overview
Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences, with enterprise-grade solutions that are powerful, easy to use, and quick to deliver results. Trusted by over 72,000 companies including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, Freshworks is seeking a Demo Engineer to work closely with Solution Engineers to deliver high-impact, customized demos and build prototypes showcasing integration capabilities between Freshworks and other enterprise applications.
Responsibilities
- Work closely with our Solution Engineers to deliver high-impact, customized demos to prospects and customers, highlighting advanced features, integrations, and technical capabilities based on specific customer use cases and business needs.
- Maintain and develop the internal no-code application that helps automate the demo build process and create efficiencies for our Solution Engineers. Have the ability to run this as a full-fledged internal product with minimal handholding.
- Understand customer goals and challenges and play an active role in the solution and demo process.
- Build quick prototypes and customizations (including custom apps) to demonstrate the integration capabilities between Freshworks and other enterprise applications.
- Ensure demo environments are prepared and functioning properly before each session, including managing user accounts, custom configurations, and integrations.
- Work with engineering teams to address any technical issues related to product demos.
- Curate demo environments specific to industries and verticals.
- Set up and enable complex workflows and use cases within the product using OOB features and platform tools.
- Act as a technical subject matter expert, addressing customer questions around architecture, integrations, security, scalability, and other complex topics during the demo process.
- Maintain and develop the internal application that helps automate the demo build process and create efficiencies for our Solution Engineers. Have the ability to run this as a full-fledged internal product.
- Continuously improve product knowledge and demo skills. Stay up-to-date on product updates, new features, and industry trends.
- Lead special projects such as analyst presentations and demos.
- Provide mentorship to junior Demo Engineers and Solution Engineers.
- Implement processes to build scalable features and workflows with the team and recommend coding best practices.
- Help hire and train new hires and share best practices for delivering effective demos and handling complex customer queries.
- Would be required to work in night shift hours (IST) to support the AMER region.
Requirements
- Professionals with 4-6 years of professional experience in software development, building scalable web applications.
- Experience in designing web-based solutions and understanding of microservices.
- Direct experience in product-based companies, especially those in SaaS domain, is preferred.
- Experience in working with gen-AI-based models to build applications.
- Bachelor's or Master's degree in CS/SE/EE/IS/MIS or related work experience.
- Mandatory Skills (hands-on): Experience with AI IDEs - Cursor, Claude, Lovable etc.
- Mandatory Skills (hands-on): Experience in JavaScript and Node.js, with a solid understanding of MVC architecture and backend application development.
- Mandatory Skills (hands-on): Experience in SQL/NoSQL databases.
- Mandatory Skills (hands-on): Experience in HTML and CSS.
- Mandatory Skills (hands-on): Experience in Angular or React.
- Mandatory Skills (hands-on): Experience working with APIs (REST, JSON/HTTP).
- Mandatory Skills (hands-on): Experience in working with AWS Services (AWS (EC2, Lambda, etc.) with relevant certifications.
- Mandatory Skills (hands-on): Experience with CI/CD pipelines, including deployment activities and tools such as Jenkins.
- Mandatory Skills (hands-on): Familiarity with Git, code reviews and Agile/Scrum development practices.
- Excellent technical skills and programming skills are a must for this role. You will rely on these skills every single day!
- Ability to work on a cross-functional team and collaborate is key. Must possess solid verbal, written, presentation, and interpersonal communication skills.
- A highly driven individual with an execution focus and a strong sense of urgency.
Nice to have
- Prior experience in a Solution Architect role is an added advantage.
- Experience in Python or other languages/frameworks.
- Mobile application development (iOS or Android) using mobile SDKs within apps.
- Experience in AI development tools like Cursor, GitHub Copilot, and Claude.
Additional details
- Organizations everywhere struggle under the crushing costs and complexities of 'solutions' that promise to simplify their lives — to create a better experience for their customers and employees, and to help them grow.
- Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
- There's another option. Freshworks. With a fresh vision for how the world works.
- At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.
- Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.
- Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
- Over 4,500 Freshworks employees make this possible, all around the world.
- Fresh vision. Real impact. Come build it with us.
- Direct experience in product-based companies, especially those in SaaS domain, is preferred.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
- Fresh vision. Real impact. Come build it with us.