IT Engineer Generalist

Kintsugi AI

Bangladesh, IndiaremotePosted 9 days ago

Skill Required

IT-EngineerIT-GeneralistIT-Support-SpecialistSystems-AdministratorAutomation-EngineerMid-Level-IT-EngineerIT-Technical-EngineerInternal-IT-EngineerIT-Operations-Engineersoftware engineeringGoogle AnalyticstroubleshootingSEOEngineeringautomationJirasecurityEmbedded CSemrushHubSpotfintechetc.)designAPIsandGenerative AIIAMAIContract

Key highlights

Required experience: 3–5 years in IT or software engineering
Key benefit: Flexible, fully remote work culture
Notable requirement: Demonstrated ability to work with AI tools and agents

Role overview

Kintsugi is a leading innovator in the fintech space, redefining how businesses manage sales tax compliance through an AI-powered platform. As a remote-first company, they are seeking an IT Engineering Generalist to keep internal systems secure, efficient, and running smoothly, working across a broad range of IT areas from tool deployment to end-user support. This is a high-autonomy role where the individual will own projects end-to-end, build workflow automations, and collaborate cross-functionally with HR, Sales, Customer Success, Onboarding, and Marketing. AI is central to the workflow, and the candidate is expected to use AI tools and agents as a default to accelerate delivery and multiply output.

Responsibilities

Design and build workflow automations and integrations using n8n and native APIs, driving operational efficiency and reducing manual work.
Use AI tools and agentic workflows to accelerate outcomes across IT operations, website maintenance, automation, and support.
Own IT projects from planning through delivery: define scope and success criteria, break work into milestones, track progress, surface risks early, and keep stakeholders informed.
Administer and customize the Atlassian stack (Jira, Confluence, etc.) to support team productivity, workflow design, and reporting needs.
Maintain and improve our marketing website alongside AI agents.
Provide responsive and reliable technical support to team members, resolving software, hardware, and access issues across the company.
Document what you build and maintain so systems and processes are understandable and sustainable beyond you.
Build workflow automations and integrations using custom and native solutions within platforms such as Jira and HubSpot.
Help maintain our marketing website and the technical stack that sits behind it.
Scaling our IT operations, implementing improvements across tooling, automation, and documentation to support a fast-growing global team.
Collaborate cross-functionally with HR, Sales, Customer Success, Onboarding, and Marketing to drive process improvements and ensure IT best practices are embedded across the company.

Requirements

3–5 years of experience in IT or software engineering, with hands-on skills in workflow automation, integrations, scripting, and support.
Demonstrated ability to work with AI tools (coding agents, LLM-based assistants, AI-driven automation) to accelerate productivity and deliver outcomes faster and at higher quality.
A strong sense of ownership: you take responsibility for outcomes, not just tasks, and proactively identify and fix problems before they’re escalated to you.
Experience managing high-impact projects from planning through execution and delivery, including prioritizing competing requests and communicating clearly on status and trade-offs.
Excellent communication and collaboration skills; you’ll be working across functions to achieve this role’s mission.
Our teammates are our “customers”; you’re passionate about delivering exceptional internal support and creating solutions that make their work easier.

Nice to have

Able to work core hours aligned with US Pacific Time.
SEO and AEO experience: Google Search Console, Semrush, Google Tag Manager, technical/programmatic/on-page SEO, and optimizing content for AI answer engines.
Experience with internal infrastructure: SSO and identity/access management, device management, SaaS provisioning and offboarding, and security/compliance tooling.
Prior work in fintech, compliance-focused domains, or Series B+ startup environments.

Benefits

Join a mission-driven startup simplifying tax automation for modern businesses.
Work on meaningful problems that have real-world business and operational impact.
Collaborate with a thoughtful, experienced IT team and take ownership of high-impact projects.
Enjoy a flexible, fully remote work culture with opportunities for growth and mentorship.