Area Collections Manager - Manager - Lending Collections
Paytm
Surat, Gujarat, IndiaPosted 6 months ago
Skill Required
BusinessObservability
Key highlights
- More than 8 years of relevant collections experience required.
- People Management Skills required.
- Flexible working options offered.
- Diverse and inclusive workplace with career development opportunities.
- Graduation/Post Graduation preferred.
- Negotiation skills with strong bias for driving results.
Role overview
The role leads collection targets and controls collection flow for a specified area, managing a large team of collection officers to ensure productivity and performance. It involves achieving targets, monitoring performance, handling legal issues, and developing repayment plans.
Responsibilities
- Lead the collections target and control collection flow for specified area.
- Handle large team of collection officers, their productivity and performance.
- Achieve collection targets of the area assigned, control flow cases and focus on non starters.
- Ensured documented feedback.
- Ensure adequate feet on street availability/bucket wise /segment wise.
- Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
- Monitoring performance against set parameters and weekly review with Collection executives.
- Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.
- Support Collection officers in legal /Police issues/Collection Activities.
Requirements
- More than 8 years of relevant experience in Collections role.
- People Management Skills.
- Demonstrated success and achievement orientation.
- Excellent Communication Skills.
- Negotiation skills – strong bias for driving results in a high performance environment.
- Strong relationship and leadership skills.
- Working knowledge of computers.
Nice to have
- Graduation/ Post Graduation preferred.
Benefits
- Flexible working options.
- Opportunity to develop your career in a diverse and inclusive workplace.
- Celebration of diverse backgrounds, perspectives and life experiences.
- Work is fun.
Additional details
- Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
- Team acts as liaison between the creditors and consumers, observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.
- If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.