Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity
Zimperium
IndiaremotePosted 2 months ago
Skill Required
Customer-SupportTechnical-Support-EngineerMobile-SecurityCustomer-SuccessCybersecurityCustomer-Support-EngineerEndpoint-Security-EngineerSolutions-Support-EngineerEndpoint-Support-EngineeringSupport-EngineerAWSMachine LearningtroubleshootingEngineeringanalyticaldebuggingsecurityAndroidPythonDockerDevOpsLinuxCloudiOSTestNGJavaSIEMSQLandAIFulltime
Key highlights
- Experience: 5+ years (senior) or 1-3 years (junior)
- Education: Bachelor’s in CS, IT, or equivalent engineering degree
- Technical Skills: Python, Java, and SQL Scripting
- Domain: Mobile Apps, MDM, and Cloud Architecture
- Role: Customer Support Engineer / Technical Expert
- Environment: Startup experience desirable
Role overview
Zimperium is looking for a Customer Support Engineer to become a technical expert responsible for supporting customers using their mobile security solutions. The role requires a self-driven individual with strong technical skills and an analytical mind to research, diagnose, and resolve customer issues while collaborating with product, DevOps, and engineering teams.
Responsibilities
- Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
- Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution.
- Provide Zimperium’s management with adequate visibility on any potentials risks.
- Learn everything about the product.
- Validate Customer specific fixes and releases working with QA team.
- Develop technical documentation for specific customer needs.
- Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs.
- Creating JIRAs for engineering to work on.
- Work closely with customer success, development and product teams in different time zones to address customer issues.
Requirements
- Strong SQL skills, python/ java scripting, Unix skills.
- Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
- Familiarity to SIEM tools like ArchSight, Splunk, etc.
- Familiarity with Cloud Architecture: Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.
- Bachelor’s in computer science or information technology or an equivalent engineering degree.
- 5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions.
- 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
- Good understanding and proven experience in supporting cloud-based web applications.
- Hands-on skillsets with Python, Java and SQL Scripting.
- At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
- Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
- Customer oriented and face to face post-sales services experience with excellent communications skills.
Nice to have
- Startup experience desirable.
- Android Studio (adb, junit).
- xCode.
- Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.
Additional details
- Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise.
- AI-driven platform delivers real-time, on-device protection for mobile applications and devices.
- Helps organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits.
- Mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.
- Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system.
- Offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
- MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices.
- Uses a non-intrusive approach to always protect privacy of users.
- Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
- Originally posted on Himalayas