Customer Success Manager - Key Accounts
Datadog
Bangalore, IndiahybridPosted 1 month ago
Skill Required
Commercial Customer SuccessObservabilityDatadog
Key highlights
- 5‑7 years of customer‑account experience required
- Proven track record of achieving account expansion and retention targets
- Hybrid work model promoting work‑life harmony
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Sales training in MEDDIC and Command of the Message
- Inclusive culture with Community Guilds and mentor/buddy program
Role overview
The Customer Success Manager at Datadog will proactively drive product attachment, on‑boarding, up‑selling and cross‑selling while building strong, trusted relationships with existing customers. Acting as the customer’s advocate internally, the role focuses on ensuring a positive experience, identifying growth opportunities, and conveying the value of Datadog’s observability and security platform.
Responsibilities
- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry‑out the full‑sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross‑functionally across internal Datadog teams (Support, Product, Finance, and Legal)
- Drive new product attachment and effective strong relationships across the existing customer base through on‑boarding, up‑selling and cross‑selling
- Advocate for the customer internally and focus on a positive customer experience
- Follow a well‑defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product
Requirements
- 5‑7 years of experience in a customer account‑facing role
- Strong communicator with excellent attention to detail
- Motivated by building long‑term and long‑lasting relationships
- Driven by the opportunity to make a visible impact with your work
- Customer‑minded, always aiming to provide the most value possible
- Excited by working in an ever‑evolving and fluid solution‑focused environment
- Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up‑sell and cross‑sell activities
- Proven track record of achieving account expansion targets, measured by growth and retention of a portfolio of accounts
Benefits
- Best‑in‑breed onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive company culture with opportunity to join Community Guilds
- Intra‑departmental mentor and buddy program for in‑house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Additional details
- Datadog values office culture, relationships, collaboration, and creativity
- Hybrid workplace model to enable work‑life harmony (#LI‑Hybrid)
- Datadog is the leading observability and security platform for the AI era, serving Fortune 500 and high‑growth AI leaders
- Equal employment opportunity statement covering protected characteristics and criminal history consideration
- Accessibility accommodations form for website and application process
- Applicant and Candidate Privacy Notice and AI policy references
- Note: Benefits and Growth may vary based on country and employment nature