Senior Manager - Corporate IT
Rubrik
Bangalore, IndiaPosted 3 days ago
Skill Required
Information Technology & ServicesSystem AdministrationITILEngineeringautomationObservabilitysecuritybuildingCybersecurityOpenAPICloudJiraIAMandAI
Key highlights
- 10+ years of corporate IT experience required.
- At least 5 years of global IT Service Desk leadership required.
- Hands‑on experience with enterprise AI platforms (Claude, OpenAI, Glean, etc.) required.
- Responsibility for budgeting, forecasting and audit participation (SOC2, SOX, PCI).
- Lead and develop a high‑performing Service Desk team.
- Rubrik emphasizes inclusion, diversity, and equal‑opportunity employment.
Role overview
At Rubrik, we're building an IT organization that helps employees do their best work every day. As the Senior Manager of Corporate IT, you'll lead the Service Desk team and provide regional oversight for Endpoint Engineering, System Administration, Audio Visual technologies, working closely with global teams to deliver a consistent and reliable employee IT experience. This hands‑on leadership role balances day‑to‑day operations with long‑term strategy, collaborating with HR, InfoSec, Workplace, and Engineering to solve problems, simplify processes, and introduce automation that makes work easier for everyone.
Responsibilities
- Lead and develop the Service Desk team while partnering with other leaders to oversee Endpoint Engineering, System Administration, Audio Visual, and IT Automation functions, ensuring consistent service delivery and operational excellence.
- Own the overall employee IT experience by improving service quality, operational efficiency, and customer satisfaction.
- Identify opportunities to automate repetitive tasks and expand self‑service through AI and workflow automation.
- Manage onboarding, offboarding, major incidents, and cross‑functional escalations with a security‑first approach.
- Partner with Finance on forecasting, budgeting, procurement and participating in ongoing external audits relevant to IT‑managed systems (SOC2, SOX, PCI).
- Define team goals, track KPIs, and communicate progress.
- Manage vendors, budgets, and service contracts.
- Serve as the senior escalation point for complex IT challenges.
Requirements
- 10+ years of experience in Corporate IT, including at least 5 years leading teams in a global IT Service Desk environment.
- Strong customer‑first mindset and stakeholder management skills.
- Hands‑on experience deploying and managing enterprise AI platforms such as Claude, OpenAI, Glean, or equivalent AI‑powered solutions, with proven ability to integrate them into IT operations, automation, and employee support workflows.
- Demonstrated ability to leverage automation and AI to improve operational efficiency, enhance self‑service, and reduce manual effort.
- Experience with Jira Service Management or similar ITSM platforms.
- ITIL Foundation or other relevant certifications.
- Experience in executive presence and ability to influence cross‑functionally in a matrix organization.
- Proven ability to lead, coach, and develop high‑performing technical teams while fostering a collaborative and customer‑focused culture.
Nice to have
- Okta
- Google Workspace Administration
- JAMF Pro Certification
- Microsoft Intune Certification
- Atlassian Suite (JIRA Service Management)
- Slack Enterprise Administration
- Zoom Rooms / AV architecture
- ITIL Certification
Additional details
- Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration.
- Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds.
- Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real‑time guardrails, fine‑tuning for accuracy and undoing agentic mistakes.
- LinkedIn | X (formerly Twitter) | Instagram | Rubrik.com
- Inclusion @ Rubrik: dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and can succeed.
- Commitment to equal opportunity hiring and promotion, with regular review of hiring practices to ensure fairness.
- Three core areas of inclusion strategy: Company (merit‑based growth), Culture (belonging), Communities (engagement with underrepresented talent).
- Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
- Federal law requires reasonable accommodation for qualified individuals with disabilities; contact hr@rubrik.com for accommodations.