Manager, Infrastructure Operations
NextGen Healthcare
IndiaremotePosted 7 days ago
Skill Required
Infrastructure-OperationsIT-ManagementNetwork-AdministrationSystems-AdministratorTechnology-LeadershipInfrastructure-Operations-ManagerInfrastructure-Engineering-ManagerInfrastructure-Operations-LeadIT-Infrastructure-and-Operations-ManagerInfrastructure-Maintenance-ManagerTechnical-Infrastructure-Managersoftware engineeringIAMrelated fieldEngineeringanalyticalautomationObservabilityFirewallsecuritywrittenTCP/IPCloudITILAWSDNSVPNandFulltime
Key highlights
- 7+ years of progressive IT experience
- 2+ years of experience leading teams
- Requires AWS administration and implementation knowledge
- Requires experience with ITIL, SOC, and HITRUST frameworks
Role overview
This role provides day-to-day leadership, direction, and coaching to the infrastructure operations team, focusing on the development of engineers and administrators to support performance, engagement, and professional growth. The position involves partnering with leadership and business stakeholders to translate operational needs into infrastructure support and improvement plans while managing vendor relationships and executing infrastructure roadmaps.
Responsibilities
- Provide day-to-day leadership, direction, and coaching to infrastructure operations team members.
- Lead and develop a team of engineers and administrators to support performance, engagement, and professional growth.
- Partner with leadership and business stakeholders to understand requirements, prioritize work, and translate operational needs into infrastructure support and improvement plans.
- Maintain regular communication with internal stakeholders regarding infrastructure operations, service performance, priorities, and issues.
- Support budgeting, resource planning, and vendor coordination for infrastructure services.
- Oversee implementation and support of enhancements to existing infrastructure, systems, applications, and networks.
- Contribute to the evaluation of software, systems, and services to support operational needs and purchasing decisions.
- Manage vendor and service provider relationships to ensure service quality, compliance with expectations, and alignment with organizational objectives.
- Execute against established infrastructure roadmaps, including cloud adoption, optimization, automation, and operational improvement initiatives.
- Apply and enforce established best practices, policies, procedures, and operational standards to ensure system reliability, scalability, and security.
- Monitor system performance, utilization, and capacity; troubleshoot issues; and drive corrective actions and continuous improvement.
- Support compliance with internal and external standards and frameworks, including ITIL, SOC, and HITRUST.
- Collaborate with cross-functional teams to support infrastructure-related projects and operational initiatives.
- Perform other duties that support the overall objective of the position.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field Or, any combination of education and experience which would provide the required qualifications for the position.
- 7+ years of progressive IT experience, including 2+ years of experience leading teams.
- Experience supporting network, systems, and infrastructure operations in enterprise environments.
- Experience implementing, maintaining, and improving infrastructure solutions and services.
- Working knowledge of network planning, infrastructure security principles, and communications systems.
- Hands-on experience with infrastructure, network, and security technologies, including firewalls, switches, routers, VPN, identity and access technologies, and cloud platforms such as AWS.
- Experience working with vendors, service providers, and cross-functional stakeholders to support operational delivery.
- Knowledge of: AWS administration and implementation.
- Knowledge of: Applicable data privacy practices and laws.
- Knowledge of: Network and infrastructure protocols and standards, including LAN, WAN, WLAN, TCP/IP, DNS, UDP, VoIP, QoS, BGP, OSPF, NHRP, PPP, and MPLS.
- Knowledge of: Identity and access management technologies, including Active Directory, MFA, VPN, LDAP, Kerberos, SAML, and RADIUS.
- Knowledge of: Infrastructure operations, system availability, performance monitoring, and capacity planning.
- Knowledge of: Operational controls, security practices, and compliance requirements in enterprise environments.
- Skill in: Leading and mentoring technical teams.
- Skill in: Operational planning and execution.
- Skill in: Project coordination and prioritization.
- Skill in: Analytical and problem-solving techniques.
- Skill in: Stakeholder communication and relationship management.
- Skill in: Vendor coordination and service oversight.
- Skill in: Written, verbal, and interpersonal communication.
- Skill in: Delivering strong customer service in a technical environment.
- Ability to: Communicate technical concepts in both technical and user-friendly language.
- Ability to: Prioritize and execute work in a high-pressure environment.
- Ability to: Lead teams in a collaborative, service-oriented environment.
- Ability to: Balance operational demands with longer-term improvement efforts.
- Ability to: Identify issues, recommend solutions, and drive follow-through.
- Ability to: Maintain attention to detail while managing multiple priorities.
Additional details
- NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Originally posted on Himalayas