Manager, Infrastructure Operations
NextGen Healthcare
IndiaremotePosted 1 month ago
Skill Required
Infrastructure-OperationsIT-ManagementNetwork-AdministrationSystems-AdministratorTechnology-LeadershipInfrastructure-Operations-ManagerInfrastructure-Engineering-ManagerInfrastructure-Operations-LeadIT-Infrastructure-and-Operations-ManagerInfrastructure-Maintenance-ManagerTechnical-Infrastructure-Managersoftware engineeringIAMrelated fieldEngineeringanalyticalautomationObservabilityFirewallsecuritywrittenTCP/IPCloudITILAWSDNSVPNandFulltime
Key highlights
- 7+ years of progressive IT experience, including 2+ years leading teams.
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field (or equivalent experience).
- Hands‑on experience with AWS and related cloud platforms.
- Experience managing vendor and service provider relationships.
- Knowledge of ITIL, SOC, and HITRUST compliance frameworks.
- Leadership of infrastructure operations team.
Role overview
Responsibilities
- Provide day-to-day leadership, direction, and coaching to infrastructure operations team members.
- Lead and develop a team of engineers and administrators to support performance, engagement, and professional growth.
- Partner with leadership and business stakeholders to understand requirements, prioritize work, and translate operational needs into infrastructure support and improvement plans.
- Maintain regular communication with internal stakeholders regarding infrastructure operations, service performance, priorities, and issues.
- Support budgeting, resource planning, and vendor coordination for infrastructure services.
- Oversee implementation and support of enhancements to existing infrastructure, systems, applications, and networks.
- Contribute to the evaluation of software, systems, and services to support operational needs and purchasing decisions.
- Manage vendor and service provider relationships to ensure service quality, compliance with expectations, and alignment with organizational objectives.
- Execute against established infrastructure roadmaps, including cloud adoption, optimization, automation, and operational improvement initiatives.
- Apply and enforce established best practices, policies, procedures, and operational standards to ensure system reliability, scalability, and security.
- Monitor system performance, utilization, and capacity; troubleshoot issues; and drive corrective actions and continuous improvement.
- Support compliance with internal and external standards and frameworks, including ITIL, SOC, and HITRUST.
- Collaborate with cross-functional teams to support infrastructure-related projects and operational initiatives.
- Perform other duties that support the overall objective of the position.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field, or any combination of education and experience which would provide the required qualifications for the position.
- 7+ years of progressive IT experience, including 2+ years of experience leading teams.
- Experience supporting network, systems, and infrastructure operations in enterprise environments.
- Experience implementing, maintaining, and improving infrastructure solutions and services.
- Working knowledge of network planning, infrastructure security principles, and communications systems.
- Hands‑on experience with infrastructure, network, and security technologies, including firewalls, switches, routers, VPN, identity and access technologies, and cloud platforms such as AWS.
- Experience working with vendors, service providers, and cross‑functional stakeholders to support operational delivery.
- Knowledge of AWS administration and implementation.
- Knowledge of applicable data privacy practices and laws.
- Knowledge of network and infrastructure protocols and standards, including LAN, WAN, WLAN, TCP/IP, DNS, UDP, VoIP, QoS, BGP, OSPF, NHRP, PPP, and MPLS.
- Knowledge of identity and access management technologies, including Active Directory, MFA, VPN, LDAP, Kerberos, SAML, and RADIUS.
- Knowledge of infrastructure operations, system availability, performance monitoring, and capacity planning.
- Knowledge of operational controls, security practices, and compliance requirements in enterprise environments.
- Skill in leading and mentoring technical teams.
- Skill in operational planning and execution.
- Skill in project coordination and prioritization.
- Skill in analytical and problem‑solving techniques.
- Skill in stakeholder communication and relationship management.
- Skill in vendor coordination and service oversight.
- Skill in written, verbal, and interpersonal communication.
- Skill in delivering strong customer service in a technical environment.
- Ability to communicate technical concepts in both technical and user‑friendly language.
- Ability to prioritize and execute work in a high‑pressure environment.
- Ability to lead teams in a collaborative, service‑oriented environment.
- Ability to balance operational demands with longer‑term improvement efforts.
- Ability to identify issues, recommend solutions, and drive follow‑through.
- Ability to maintain attention to detail while managing multiple priorities.
Additional details
- NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Originally posted on Himalayas.