Vulnerable Customer Support Associate

At Tide, we help SMEs save time and money by offering business accounts, banking services, and connected administrative solutions like invoicing and accounting. Tide is transforming the small business banking market, supporting over 2 million members globally. We are seeking a Customer Support Specialist (Paid Plans) to provide first-class service to our paid accounts members, manage relationships, and drive revenue while adding value for SMEs. The role involves working on shifts and weekends on a rotational basis, with a focus on optimizing the Plus/Pro plan proposition and building strong member relationships through data-driven insights.