Deployment Strategist - India
ElevenLabs
IndiaPosted 4 months ago
Skill Required
Engineering & ProductEngineeringObservabilityTestNGPythondesignGenerative AIGoAIFulltime
Key highlights
- Remote role with global flexibility
- 3+ years of technical customer-facing experience required
- Annual discretionary stipends for learning & development and social travel
- Annual company offsite in international locations
Role overview
As a Deployment Strategist at ElevenLabs, you will work within a driven team of Forward Deployed Engineers, Go-to-Market professionals, Product Engineers, and other Strategists to deploy ElevenAgents—our enterprise AI platform—against complex customer challenges. Your role involves synthesizing customer needs, workflows, and product requirements to identify high-impact use cases, drive end-to-end deal execution, and ensure successful adoption of AI solutions. You will act as a trusted partner to strategic customers, embedding deeply within their teams to deliver measurable outcomes while collaborating with internal teams to shape the platform’s roadmap.
Responsibilities
- Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents.
- Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close.
- Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team.
- Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.
- Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact.
- Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
- Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
- Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap.
- Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers.
- Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.
Requirements
- 3+ years of experience working with customers in a technical capacity.
- Experience in product development, delivery, and change management.
- Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.
- Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.
- Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.
- A proven track record of taking ownership of complex, ambiguous projects and delivering results.
- Adaptability to work across different customer environments, industries, and technical use cases.
- Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks.
- Ability to creatively map enterprise use cases and workflows to AI systems.
Nice to have
- Direct enterprise customer experience.
Benefits
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
Additional details
- This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.
- We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
- About ElevenLabs: ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
- We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models.
- Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders.
- How we work: High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location.