I-CPT-0033: AI & ML Developer
20four7VA
Argentina, India, Nigeria, PhilippinesremotePosted 2 days ago
Skill Required
AI-ML-DeveloperMachine-Learning-EngineerNLP-EngineerAI-DeveloperSoftware-EngineerSoftware-Developer-AI-MLIntermediate-Python-Developer-AI-MLAI-ML-Software-DeveloperMachine-Learning-DeveloperAI-ML-Application-DeveloperAI-Machine-Learning-ProgrammerAI-Python-DeveloperMachine Learning EngineerAI EngineerAIMachine LearningNLPGenerative AILangChainStatisticsR ProgrammingTensorFlowPostgreSQLServiceNowautomationanalyticsITILsecurityPyTorchMongoDBetc.)TestNGPythonDjangodesignOpenAPIReactFlaskMySQLParttime
Key highlights
- Level Required: AI & ML Developer
- Work Hours: 20 hrs/week (potential for full-time)
- Schedule: 9:30 AM – 2:30 PM EST
- Key benefit: Flexible schedule / Remote-first culture
- Notable requirement: Proficiency in Python, OpenAI API, and NLP platforms
Role overview
20four7VA is a global leader in providing virtual staffing solutions. They are expanding their technology team to integrate AI-driven automation into customer support and ticketing systems and are seeking a skilled AI & ML Developer with expertise in NLP, chatbot development, and intelligent automation.
Responsibilities
- Design and develop NLP models for chatbots, sentiment analysis, and document processing.
- Implement text classification, named entity recognition (NER), summarization, and translation.
- Fine-tune and deploy pre-trained LLMs (e.g., GPT-4, BERT, LLaMA, T5).
- Build and deploy intelligent chatbots for customer support and ticketing automation.
- Implement intent recognition, entity extraction, and context-aware dialogue flows.
- Integrate chatbots with WhatsApp, Slack, MS Teams, and WebChat.
- Enable multi-turn conversations and proactive AI-driven responses.
- Develop AI models for ticket categorization, prioritization, and auto-routing.
- Implement AI-powered auto-response generation for FAQs.
- Apply reinforcement learning for optimizing resolution workflows.
- Preprocess and clean ticketing logs, chat transcripts, and emails.
- Apply tokenization, lemmatization, and embeddings for improved NLP accuracy.
- Enhance supervised models through dataset labeling and annotation.
- Build APIs for AI-driven chatbot and ticketing automation.
- Integrate with CRMs and ITSM tools (e.g., ServiceNow, Zendesk, Freshdesk).
- Create real-time NLP analytics dashboards for chatbot performance tracking.
- Conduct A/B testing, hyperparameter tuning, and model benchmarking.
- Apply evaluation metrics (F1-score, BLEU, ROUGE, perplexity).
- Optimize for low-latency, real-time interactions.
- Stay updated with the latest in LLMs, generative AI, and conversational AI.
- Experiment with Gemini, Claude, Mistral, and other cutting-edge models.
- Contribute to innovation in AI-driven automated support systems.
- Ensure compliance with GDPR, CCPA, HIPAA (where applicable).
- Implement bias detection, fairness, and ethical AI practices.
- Secure models against adversarial attacks and vulnerabilities.
- Work with IT, customer support, and automation teams.
- Document architectures, workflows, and training pipelines.
- Conduct internal training sessions for teams on AI automation tools.
Requirements
- Programming: Python, Django, Flask
- AI/ML: OpenAI API, Hugging Face Transformers, TensorFlow, PyTorch
- Frontend/Integration: React, REST APIs, Webhooks
- Databases: MySQL, MongoDB, PostgreSQL
- Platforms: NLP/Conversational AI platforms (Dialogflow, Rasa, LangChain, etc.)
Nice to have
- AI-powered chat-based support systems.
- Automated ticketing workflows using ML.
- Hands-on experience with large-scale chatbot deployments.
- Exposure to enterprise-level CRM/ITSM integrations.
Benefits
- Opportunity to steer AI innovation in global support systems.
- Flexible schedule with potential to grow into full-time role.
- Collaborative remote-first culture with focus on automation, innovation, and impact.
Additional details
- Title: Independent Contractor – AI & ML Developer (Remote).
- Work Hours: 20 hrs/week (potential to go full-time)
- Schedule: 9:30 AM – 2:30 PM EST (Flexi, preferably weekdays)
- APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.
- Log in using your 20four7VA-issued email address to access the portal.
- If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
- 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
- If you're interested in this opportunity, click APPLY TO POSITION to proceed.
- Originally posted on Himalayas