Support Administrator ( NOC )
Pythian
IndiaremotePosted 20 days ago
Skill Required
NOC-SupportNetwork-Operations-CenterDatabase-AdministrationSupport-AdministrationNOC-AdministratorNOC-Helpdesk-TechnicianCustomer-Support-AdministratorSystems-Support-AdministratorSupport-Operations-SpecialistNOC-TechnicianOperationsSystems-AdministratorShell ScriptingGCPSQL ServerR ProgrammingPrometheusanalyticalObservabilitySnowflakeanalyticsOracledesignNetwork MonitoringLinuxCloudCiscoSQLAWSSAPandAIFulltime
Key highlights
- Competitive total rewards package
- Flexible work from home with no daily office travel requirement
- Annual wellness budget for personal health priorities
- Substantial training allowance for professional development and certifications
- Generous paid vacation and sick days
- Strong partnerships with major cloud providers including Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake
Role overview
The Support Administrator will work as part of a NOC (Network Operations Center) team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian's customers as a part of the Global Support practice. The role operates in a 24x7 environment, requiring the ability to work shifts including weekends and holidays. Pythian is a multinational company founded in 1997 that has expanded from on-premises database reliability to advanced analytics, AI solutions, and partnerships with major cloud providers including Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The company empowers mid and large-sized businesses to embrace digital transformation and leverage advanced technologies.
Responsibilities
- Network Operations Center (NOC) support in a 24x7 environment
- Monitor application performance and system alerts using various monitoring tools
- Respond to incidents and escalate issues according to established protocols
- Trigger operational procedures for various types of production incidents
- Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
- Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
- Coordinate, analyze, design, implement and administer solutions as per needs
- Recommend best practices for improvements to current operational processes
- Configure and maintain servers at database and Infrastructure level
- Troubleshoot operational problems
- Administer proactive database and infrastructure daily checks
- Communicate status and planning activities to customers and other team members
- Participate in the team's rotational shift pattern and on-call coverage rotation plan
- Learn different database technologies and provide support
Requirements
- A minimum of 3 years of experience in a similar role
- Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
- GCP background experience operating in a Linux environment
- Familiarity with Windows, Linux and Network administration concepts
- Ability to handle stressful situations with a level headed approach
- Excellent English communication skills including verbal and writing skills
- Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
- A curious mindset with the tenacity to fully diagnose why something went wrong
- SQL Server knowledge is an asset
- Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
- Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies.
- Relevant courses and certifications (MCSE, CCNA)
Nice to have
- SQL Server knowledge is an asset
Benefits
- Competitive total rewards package
- Flexibly work remotely from your home, there's no daily travel requirement to an office! All you need is a stable internet connection.
- Collaborate with some of the best and brightest in the industry!
- Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
- We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
- You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.
- Blog during work hours; take a day off and volunteer for your favorite charity.
Additional details
- The successful applicant will need to fulfill the requirements necessary to obtain a background check.
- Accommodations are available upon request for candidates taking part in any aspect of the selection process.
- Pythian may utilize Enterprise Generative Artificial Intelligence (AI) tools or features throughout its hiring process. These tools help us manage high volumes of applications efficiently and may be employed to review applications, analyze resumes, and assist with other recruitment steps. While Pythian uses AI in its hiring process, it does not substitute for human judgment. Our Talent Acquisition Team reviews all AI-generated recommendations, and the system is subject to regular bias audits to ensure fairness and compliance with all applicable employment and human rights laws. All final hiring decisions are made by, and remain the responsibility of, human decision-makers. By applying for this position, you consent to Pythian's use of these AI tools in the evaluation of your application. You have the right to request a human review of any solely AI-driven decision or to request an accommodation. Should you require further details regarding the processing of your data, please reach out to us.