Engineering Manager - Conversations
HighLevel
IndiaremotePosted 2 months ago
Skill Required
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Key highlights
- 8+ years in software engineering, with at least 2–3 years managing teams of 8+ engineers
- Building the category-defining omnichannel inbox replacing Gmail, Outlook, and Front — used by millions daily
- Global remote-first organization with 2,000+ team members across 10+ countries
- Leading a team of 10+ engineers building real-time messaging systems at massive scale (68M+ messages/month, 2.5B message events daily)
- The company processes 2.5 billion message events daily across 250+ microservices
- Last posted on Himalayas
Role overview
HighLevel is an AI-powered business operating system serving SMBs across 150+ countries, processing 2.5 billion message events daily through 250+ microservices. With 2,000+ team members across 10+ countries, the company operates as a global remote-first organization built for speed and ownership. The Conversations product is the most-used surface in HighLevel, handling 68M+ messages/month across SMS, email, WhatsApp, DMs, and calls—currently being scaled to become the category-defining omnichannel inbox that replaces Gmail, Outlook, and Front.
Responsibilities
- Build the omnichannel inbox that every business in the world wishes they had — fast, reliable, intuitive, and deeply integrated with everything else our customers do
- Lead a team of 10+ engineers (juniors to seniors) building the Conversations product end to end: inbox UI, real-time threads, multi-channel routing, search, automations, and the platform underneath it all
- On the product side: bring strong product judgment to every roadmap call — what to build, what to kill, what to polish; partner with Product and Design as a true peer — push back, prototype, and ship things that customers actually feel; obsess over the details: latency, layout stability, the way a thread loads on a flaky network, the way a notification lands at the right moment; own the vision — quarterly bets, where the product needs to be in 12 months, what wedge we drive next
- On the engineering side: be hands-on; read PRs that matter; get into the code when the stakes are high; own engineering velocity, quality, and stability — three numbers you live and die by; architect for the next 10x: delivery guarantees, retry semantics, idempotency, real-time sync, omnichannel state; run clean ops — daily standups that don't waste time, sprints that ship, quarters that compound
- On the people side: build a high-performing team by putting the right people in the right seats; regular 1:1s; honest feedback; real growth conversations; no surprises at performance review time; hire smart; coach harder; move people up — or move them out — without flinching; set a culture where engineers do their best work of their careers because of you, not in spite of you
- Part of a global remote-first organization with 2,000+ team members across 10+ countries
- Operate with the core value order: Customers > Org > Team > Self — customer-first thinking, not ego-first; strong opinions, weakly held; don't wait for permission to lead
Requirements
- 8+ years in software engineering, with at least 2–3 years managing teams of 8+ engineers
- Hands-on technical depth — you can still review architecture, debug a production incident, and call out a bad design choice in a PR
- Excellent product judgment — proven track record of shipping products customers love, not just features that hit deadlines
- Experience leading teams that own a major product surface with high traffic, real-time requirements, and complex state
- Strong grasp of distributed systems and/or frontend systems at scale — ideally both
Nice to have
- Experience building inboxes, messaging, communication, or collaboration products
- Familiarity with our stack: Vue.js, Node.js, Go, GCP, Kubernetes, Firestore, MongoDB, ClickHouse, ElasticSearch
- You've shipped omnichannel or multi-channel systems (SMS, Email, WhatsApp, etc.) before
- You've taken a 0→1 product to scale — or rebuilt one mid-flight without breaking it
Additional details
- The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our Privacy Policy before submitting your application