Integrations Support Engineer [Remote | EMEA]
MoneyHash
WorldwideremotePosted 15 days ago
Skill Required
Integration-Support-EngineerPaymentsTechnical-Support-EngineerIntegration-EngineerAPI-Support-SpecialistIntegration-Support-AnalystSupport-EngineerEngineeringbuildingTestNGAPIsandGoContract
Key highlights
- Competitive salary and stock options
- Required: Hands-on experience scoping payment provider integrations
- Remote-first across EMEA time zones
- Annual in-person retreat
Role overview
MoneyHash is building the future of API-based payment infrastructure, consolidating the revenue cycle across geographies, functions, and use cases. The Integrations team is where the core promise is built, adding providers and payment methods continuously across MENA and beyond. In this role, you will own the pipeline for connection requests from sales, customer success, and merchants. You will scope, brief, and carry new providers, payment methods, or capabilities through to go-live. You will not write code, but you will read extensive API documentation to create precise build briefs for engineers.
Responsibilities
- Own the intake: Every connection request lands with you. Work out whether it's a new provider, a new method, or a capability extension, and check what we've already built before anything starts.
- Scope at the method level: Read the provider's documentation and produce a matrix of integration types, currencies, schemes, operations, tokenization, 3DS, and webhooks, marking clearly what the docs don't answer.
- Find what's missing before engineering does: Identify which merchant requirements the provider genuinely cannot meet, which features the provider has to switch on for our account, and what the sandbox won't let us test.
- Write the tickets: Create a self-contained build brief for the external developer, an engineering story with a QA checklist as its acceptance criteria, and an error-code mapping table that is short, specific, and correct.
- Manage the external developers: Brief them, keep them unblocked, review what comes back, and say no when it isn't right.
- Run the integrations backlog for a dedicated squad: Sequence the work, keep the pipeline moving, and tell the people waiting where their connection stands.
- Get it live: Credentials, testing data, QA, launch.
Requirements
- Hands-on experience scoping or delivering payment provider integrations; worked through a PSP's API documentation and turned it into something a team could build (non-negotiable).
- Ability to read API documentation, JSON payloads and webhook specifications and state precisely what a provider does and does not support.
- Ability to write short, compressing long provider docs into a one-page brief that requires minimal follow-up questions.
- Knowledge of the difference between authorize, capture, purchase, void and refund, what a webhook can and cannot be trusted for, and why tokenization and recurring are not the same thing.
- Organized under load, with several connections in flight at once, each waiting on a different person.
- Experience working with external contractors or vendors and holding them to a specification.
Nice to have
- MENA/GCC payment methods and local acquiring
- Payment orchestration, routing, or failover
- Error-code mapping, reconciliation, or QA of payment flows
- Linear, Notion, and writing for engineering audiences
Benefits
- Competitive salary
- Stock options
- Health insurance
- Professional development stipend
- Wellness stipend
- Tech allowance
- Equipment financing program
- Annual in-person retreat
- Team engagement initiatives
Additional details
- You will not write code.
- Onboarding is a designed program including structured sessions on platform/payments, hands-on sandbox access from day one, and real connections to scope in the first weeks.
- Company culture values: Respect (diversity, empathy, honest dialogue), Humility (open feedback), Flexibility (quick adaptation), and Willingness to Learn (growth, iteration).
- Work location: Remote-first across EMEA time zones.
- Originally posted on Himalayas