Senior Manager, Operational Excellence & AI Transformation
Corpay
WorldwideremotePosted 8 days ago
Skill Required
Operational-ExcellenceAI-TransformationBusiness-TransformationProcess-ImprovementDigital-TransformationOperations-Excellence-ManagerOperational-Excellence-ManagerSenior-AI-Program-ManagerAI-Transformation-LeadAssociate-Director-Operational-ExcellenceAIGenerative AIrelated fieldEngineeringSalesforceanalyticalautomationPower BIsimilar)analyticsbuildingTableaufintechetc.)designandFulltime
Key highlights
- Minimum 7 years of relevant experience required.
- Lean Six Sigma Black Belt certification is mandatory.
- Required experience applying AI and Generative AI to operational performance.
- Medical, Dental & Vision benefits start the first month after hire.
- Automatic 401k enrollment.
- Preferred experience with enterprise AI platforms such as ChatGPT Enterprise, Microsoft Copilot, or Salesforce Agentforce.
Role overview
Corpay is seeking a Senior Manager, Operational Excellence & AI Transformation for its Corpay Payables organization. The role leads enterprise‑wide initiatives to simplify operations, enhance customer experience, accelerate growth, and unlock automation and AI value. Reporting to the Sr. Director of Operational Excellence, the senior manager collaborates with Operations, Product Management, Technology, Finance, Sales, and Customer Success to identify opportunities, challenge processes, and deliver measurable business outcomes.
Responsibilities
- Lead strategic operational transformation initiatives across multiple business functions, partnering with executive leadership to improve revenue, reduce costs, enhance customer experience, and increase operational scalability.
- Serve as an internal consultant, providing recommendations supported by data, financial analysis, and business cases.
- Conduct discovery workshops, value stream mapping, and current‑state assessments.
- Lead Lean Six Sigma initiatives focused on eliminating waste, improving quality, and reducing operational complexity.
- Establish future‑state operating models that enable sustainable growth.
- Identify opportunities to leverage AI, intelligent automation, workflow technologies, and digital capabilities to improve operational performance.
- Develop business cases supporting AI investments, including expected ROI and productivity improvements.
- Evaluate emerging technologies and recommend scalable solutions, champion responsible AI adoption, and establish best practices across operational teams.
- Lead operational readiness planning for strategic initiatives, developing implementation strategies, communications, training plans, and adoption metrics.
- Partner with business leaders to ensure successful deployment and long‑term sustainability of initiatives.
- Establish baseline metrics and define measurable success criteria; design executive dashboards and KPI reporting.
- Analyze operational trends, identify continuous‑improvement opportunities, and measure post‑implementation results to validate business outcomes.
- Influence senior leaders without direct authority, facilitate executive workshops and strategic planning sessions.
- Partner closely with Product Management, Engineering, Finance, Operations, Customer Success, and Sales.
Requirements
- Bachelor's degree in Business, Engineering, Operations Management, or related field.
- Lean Six Sigma Black Belt certification (required).
- Minimum 7 years of experience leading enterprise operational excellence, business transformation, or continuous improvement initiatives.
- Demonstrated experience applying Artificial Intelligence (AI), Generative AI, or intelligent automation to improve operational performance, enhance productivity, and deliver measurable business outcomes.
- Strong executive communication and presentation skills.
- Advanced analytical and problem‑solving capabilities.
- Experience building business cases supported by financial analysis and operational metrics.
- Required experience with one or more of the following: Generative AI (ChatGPT, Microsoft Copilot, Salesforce Agentforce, Gemini, Claude, etc.), AI‑assisted business process redesign, intelligent workflow automation, AI productivity tools, AI prompt engineering, digital transformation initiatives.
Nice to have
- Experience with enterprise AI platforms (e.g., ChatGPT Enterprise, Microsoft Copilot, Salesforce Agentforce, or similar) and ability to identify and implement AI use cases within business operations.
- Process mining experience.
- Robotic Process Automation (RPA) experience.
- Workflow automation platform experience.
- Salesforce ecosystem experience.
- Business Intelligence tools experience (Power BI, Tableau, etc.).
- PMP certification.
- Master's degree (MBA or related field).
- Experience in Financial Services, Payments, SaaS, or FinTech.
- Knowledge of Operational Readiness methodologies.
- Experience with customer experience transformation initiatives.
Benefits
- Medical, Dental & Vision benefits available the 1st month after hire.
- Automatic enrollment into 401k plan (subject to eligibility requirements).
- Virtual fitness classes offered company‑wide.
- Robust PTO including major holidays, vacation, sick, personal, and volunteer time.
- Employee discounts with major providers (wireless, gym, car rental, etc.).
- Philanthropic support with both local and national organizations.
- Fun culture with company.
Additional details
- Company‑issued equipment + remote access.
- Formal, hands‑on training.
- Corpay is a global technology organization leading the future of commercial payments, serving millions in over 80 countries.
- Corpay is committed to an inclusive and respectful workplace, fostering diversity, equity, and inclusion.
- Offers pre‑employment screening including references, identity verification, criminal record checks, financial or sanctions screening, and other background checks as required by law.
- Notice to recruitment agencies: unsolicited resumes are not accepted without a written agreement; such submissions become Corpay property with no fees paid.
- Equal Opportunity Employer statement covering protected characteristics.
- Use of artificial intelligence in hiring for application screening, assessment, and scheduling; final decisions involve human review.
- Candidate Privacy Notice provided for how personal information is processed during recruitment.
- Pay Philosophy emphasizing fair, equitable, and transparent compensation practices; salary ranges provided where required by law.
- Transparency & Compliance statements.
- Originally posted on Himalayas.