Posted today · be early

AI & GTM Automation Manager

Pinnacle Group

IndiaremotePosted today

Skill Required

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Key highlights

4–8 years of experience required
Expertise in Salesforce Flow and workflow orchestration

Role overview

Pinnacle Group is a leading workforce solutions company supporting global leaders in financial services, technology, communications, utilities, and transportation, and is one of the largest women and minority-owned companies in its industry. The role focuses on designing, optimizing, and scaling business workflows using Salesforce Flow, routing logic, and orchestration frameworks to reduce manual activity and improve speed, quality, and consistency across the organization.

Responsibilities

Design, optimize, and scale business workflows using Salesforce Flow, routing logic, and orchestration frameworks.
Build automation that reduces manual activity for sellers, recruiters, and operational teams.
Translate business processes into intelligent automation workflows that improve speed, quality, and consistency.
Support the rollout and operationalization of Agentforce-enabled workflows, next-best-action logic, and AI-driven seller processes.
Develop repeatable automation frameworks that can be standardized across Direct Hire, Staffing, VMS Staffing, and emerging service lines.
Identify data quality, enrichment, duplicate account, and signal-readiness gaps that impact automation performance.
Create SLA-based triggers, alerts, and escalation paths to improve speed-to-lead and follow-up consistency.
Partner cross-functionally with Product, Sales, Recruiting, Operations, IT, and external partners to refine automation priorities and execution plans.
Maintain workflow documentation, runbooks, process standards, and operational governance practices.
Run automation experiments to improve conversion, adoption, workflow reliability, and seller productivity.

Requirements

4–8 years of experience in Salesforce operations, RevOps, GTM systems, workflow orchestration, automation operations, or related functions.
Strong understanding of Salesforce Flow, routing logic, lead lifecycle automation, and scalable automation frameworks.
Demonstrated ability to design operational workflows that solve business problems, reduce manual work, and support growth.
Comfort working with lead and account data quality concepts, enrichment gaps, signal quality, and automation readiness.
Familiarity with sales, recruiting, staffing, or GTM lifecycle processes and operational SLAs.
Strong problem-solving skills, high agency, and the ability to work independently across business and technical teams.
Ability to explain automation concepts in clear business language and partner effectively with non-technical stakeholders.