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IT Operations Manager

Hitachi

New Delhi, Delhi, IndiaPosted 5 months ago
Hitachi logo

Skill Required

networkingFirewallbuildingExpresswrittenCiscoCloudFulltime

Key highlights

  • 6+ years of experience as IT Operations manager
  • Industry-leading benefits and holistic health/wellbeing support
  • Flexible work arrangements
  • Equal opportunity employer

Role overview

Hitachi Digital is a fast-growing division of Hitachi Group, leading digital transformation with comprehensive services spanning the entire digital lifecycle. The role involves supporting new IT infrastructure initiatives through cross-functional collaboration, requirement gathering, and follow-ups, with a focus on cloud technologies, process redesign, and cost-effectiveness. The company values diverse perspectives, innovation, and a culture of inclusion, offering industry-leading benefits and flexible work arrangements to support holistic well-being.

Responsibilities

  • Support new IT Infrastructure initiatives and collaborate across functions for requirement gathering and follow-ups
  • Manage requirements, coordinate between functions, implement policies, and optimize related processes
  • Develop and manage IT purchasing budgets, track expenditures, and ensure overall cost-effectiveness
  • Manage and track IT contracts, coordinating with the Purchase team as the IT point of contact to ensure timely renewals and optimization opportunities
  • Work closely with internal IT leads and stakeholders to understand IT needs before submitting requests in the system
  • Analyse data to identify purchasing trends, find improvement areas, and prepare management reports
  • Track budgets while ensuring adherence to company policies and compliance requirements
  • Knowledge of IT service, infrastructure and participate in the process redesign and documentation
  • Understand IT infrastructure/datacentre technologies, such as server hardware and operating systems, storage, networking equipment such as switches, routers, firewalls and wireless access points
  • Coordinate with technology vendors, ensuring services align with organizational needs, and maintain effective relationships
  • Implement and manage continuous improvement initiatives to enhance IT Infrastructure services efficiency and effectiveness
  • Demonstrate strong verbal and written communication skills for effective interaction with internal teams, stakeholders, and vendors

Requirements

  • Candidate should have 6+ years of experience as IT Operations manager
  • Strong knowledge of IT services, including cloud technologies such as compute and storage, along with experience in process redesign and documentation
  • Familiarity with hardware vendors and their products, including Microsoft, Dell, HP, Cisco, and Apple
  • Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers
  • Familiar with contract/agreement review and accurate interpretation
  • Strong interpersonal, collaboration, communication, and relationship skills for delivering a positive customer experience
  • Experience in multicultural environment

Benefits

  • Industry-leading benefits, support, and services that look after your holistic health and wellbeing
  • Flexible arrangements that work for you (role and location dependent)
  • A sense of belonging, autonomy, freedom, and ownership as you work alongside talented people
  • Equal opportunity employer welcoming all applicants without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic
  • Reasonable accommodations during the recruitment process available upon request

Additional details

  • We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group
  • Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on
  • Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole
  • We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us
  • We’re a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact
  • We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future
  • Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future
  • Fostering innovation through diverse perspectives
  • Hitachi is a global company operating across a wide range of industries and regions
  • One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth
  • We are committed to building an inclusive culture based on mutual respect and merit-based systems
  • We believe that when people feel valued, heard, and safe to express themselves, they do their best work
  • We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent)
  • We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas
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