Posted today · be early
Telephony Engineer (Avaya)
BETSOL
IndiaremotePosted today
Skill Required
Telephony-EngineeringVoice-EngineeringAvaya-AdministrationTelecommunications-engineeringIT-InfrastructureTelephony-EngineerNetwork-Telephony-EngineerMid-Level-Telephony-EngineerVoIP-Systems-EngineerVoip-EngineerUnified-Communications-EngineerTelecom-Systems-EngineerEnterprise-Telecom-EngineerBackup and RecoveryEngineeringR ProgrammingWorkdayCloudVMwareandSignal ProcessingAIFulltime
Key highlights
- Fully remote Telephony Engineer position
- Requires Avaya CM 10.2 administration and G450 Media Gateway configuration
- Experience with ESXi 7 to 8 migration
- Preferred expertise in Avaya Messaging (Avaya IX Messaging)
- BETSOL operates in 17+ countries and has a 2x industry average NPS
- Zmanda delivers up to 50% savings in TCO
Role overview
BETSOL is hiring remote Telephony Engineers to support a large-scale Avaya environment upgrade and datacenter migration for an enterprise client. The role involves researching, auditing, cleaning up, and cutting over existing Avaya configurations as the environment moves from ESXi 7 to ESXi 8 and prepares for migration to modern CoLo datacenter facilities. It is a fully remote role with offshore candidates welcome and requires a workday that overlaps the U.S. until at least noon Eastern on U.S. business days.
Responsibilities
- Research, audit, and clean up existing Avaya configurations, and cut them over to new and upgraded systems
- Administer Avaya Aura Communication Manager (dial plans, route patterns, trunk groups)
- Program and maintain VDNs and vectors (call routing logic)
- Configure and clean up hunt groups / skill-splits and administer stations/endpoints, including bulk moves/adds/changes
- Perform translation backup/restore and Communication Manager version migrations
- Support broader voice engineering work as needed
Requirements
- Avaya Aura Communication Manager (CM) 10.2 administration — dial plan, route patterns, trunk groups
- VDN and vector programming (call routing logic)
- Hunt Group / Skill-Split configuration and cleanup
- Station/endpoint administration, including bulk moves/adds/changes
- Announcements administration
- G450 Media Gateway logical configuration (network regions, IP codec sets, DSP resource allocation)
- S8300 Server and LSP (Local Survivable Processor) / ESS (Enterprise Survivable Server) administration
- Avaya Site Administration (ASA) / SAT command-line proficiency, including bulk translation tools
- Translation backup/restore and CM version migration experience
- CDR (Call Detail Recording) interpretation
Nice to have
- Administration expertise in Avaya Messaging (Avaya IX Messaging)
- Experience migrating Avaya Aura Messaging (Modular Messaging) to Avaya Messaging — mailboxes, users, and integration with Avaya CM
Additional details
- Remote Telephony Engineer role
- Offshore candidates welcome
- Workday overlaps U.S. until at least noon Eastern on U.S. business days
- BETSOL is a global IT services company with offices in Broomfield, Colorado and Bangalore, India
- BETSOL operates in 17+ countries and is recognized with industry awards
- BETSOL holds several engineering patents and maintains a net promoter score that is 2x the industry average
- BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance
- BETSOL Global IT Services builds and supports end-to-end enterprise solutions, reducing time-to-market for customers
- Learn more at betsol.com
- Originally posted on Himalayas