Membership Engagement Manager - India
TM Forum
IndiaremotePosted 18 days ago
Skill Required
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Key highlights
- Level Required: Previous account management and sales experience is essential; not an entry level role
Role overview
Membership Engagement Manager at TM Forum, an association of over 850 member companies across 180 countries, focusing on the India market with select global account responsibilities to drive membership retention, renewals, and services sales.
Responsibilities
- Meet or exceed the revenue targets for sales of member renewals (primary focus)
- Support the sale of TM Forum services and programmes, including training, coaching, tools, conformance, and certifications and new memberships (secondary focus) – this is primarily an account management role focusing on member retention and services sales within those members
- Build and maintain a strong pipeline of qualified sales opportunities in line with regional targets
- Manage member renewals and engagement across named accounts
- Maintain accurate Salesforce records and reporting to support effective pipeline management and forecasting
- Broaden and deepen relationships with existing members through effective communication, face-to-face meetings, calls, and targeted use of marketing collateral
- Raise the profile of TM Forum through active participation in relevant industry conferences and events
- Work closely with regional teams, Engagement Managers, and colleagues to share best practices, support account development, and deliver consistent member experiences
- Support the Global Research & Media and Events Sales Teams to unlock opportunities in existing members and beyond
- Work closely with our Program Management, Marketing and Sales Enablement teams to ensure the voice of the members is clearly understood and reflected in our value propositions, marketing positioning, and collateral
- Create and maintain accurate and comprehensive opportunity records, ensuring the organisation can effectively forecast revenue volume and timing
- Develop a strong understanding of the telecommunications and technology landscape, staying abreast of industry trends and emerging challenges to become a trusted advisor to members and identify new opportunities for TM Forum
Requirements
- Working experience in the telecoms industry is essential
- Previous account management and sales experience is essential, with the ability to build trusted relationships, identify opportunities for growth, and manage a sales pipeline effectively – this is not an entry level role
- Experience of the Indian market and the wider telecommunications ecosystem is essential
- Results-oriented, highly organised and able to manage multiple priorities effectively while maintaining a strong focus on outcomes
- A customer-focused individual who can understand member needs and develop appropriate solutions that deliver value
- Strong interpersonal, communication, and organisational skills, with the ability to engage confidently with stakeholders at all levels and collaborate effectively across different countries, cultures, and time zones
- Excellent digital and analytical skills, including proficiency in Microsoft Word, Excel and PowerPoint, and the ability to work confidently with CRM, reporting and business support systems
- Self-disciplined, proactive, and able to work independently while contributing as part of a close-knit and highly collaborative team
- Curious, adaptable, and committed to continuous learning, with a willingness to invest time in building knowledge and expertise in the telecommunications industry, TM Forum's frameworks and programmes, and the challenges facing members
- Comfortable working within a small, geographically distributed regional team, requiring proactive collaboration, knowledge sharing, and a willingness to learn from experienced colleagues across different markets and areas of expertise
Nice to have
- Familiarity with the digital economy is advantageous
- Experience of structured sales processes, with working knowledge of Salesforce or similar CRM platforms and other business intelligence platforms being advantageous
Additional details
- Location: India
- There is some scope for new member acquisition but that is not the primary function of this role
- Primary focus on the India market (a mix of CSP’s, Global Systems Integration firms and technology vendors), with select account responsibilities extending beyond the region (i.e. global accounts)
- Diversity & Inclusion at TM Forum: building a workplace where everyone can belong, feel respected, supported and able to do their best work, welcoming talent from all walks of life, hiring based on skills, potential and values, and actively working to ensure recruitment and people practices are fair, inclusive and free from bias
- Originally posted on Himalayas