Facility Manager
Paytm
Mumbai, Maharashtra, IndiaonsitePosted 4 months ago
Skill Required
Adminsecuritybuildingwritten
Key highlights
- 10 to 12 years of experience required
- Bachelor’s degree required
- Manages facility operations, budgets, and vendor contracts
- Oversees health, safety, and risk management
- Key stakeholder and team leadership role
Role overview
The Facilities Manager at Paytm Group will oversee day-to-day facility operations, infrastructure projects, and financial activities (budgeting, vendor management, and contract oversight) for assigned offices. The role serves as the on-site point of contact for stakeholders, ensuring smooth operations of outsourced services (janitorial, security, maintenance) and managing space, seating, and facility upkeep. The position also involves health and safety compliance, risk management, and process optimization to meet KPIs and SLAs.
Responsibilities
- Develop and sustain a high-quality, well-motivated team
- Manage and coach the team
- Ensure high staff morale, trust, and work ethics
- Build and maintain an environment that supports teamwork, cooperation, and performance excellence
- Mentor and enable training and development of team members
- Proactively engage stakeholders to ensure on-site expectations are met
- Build and develop effective stakeholder relationships across multiple levels of the organization
- Serve as the on-site key point of contact for Facilities/Admin in assigned premises and geography
- Plan and manage all contracts and leases to ensure professional delivery at the right costs
- Ensure contract expirations are well-monitored and revalidations are initiated if needed
- Continually assess contracts to deliver best value
- Calculate and compare costs for goods and services to maximize cost-effectiveness
- Coordinate and monitor activities of contract suppliers
- Manage contractor and vendor relationships
- Ensure vendors are well-managed, delivering services on time and within budget
- Review maintenance/service practices of FM vendors and M&E contractors to ensure quality work in line with manufacturer recommendations, established processes, tools, and documentation
- Plan and manage budgets for soft services and sustenance of premises under active influence
- Ensure vendor procurement processes comply with agreed procurement guidelines and best practices
- Verify payment and invoicing match with contract pricing
- Monitor expenses and payments
- Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures, and purchases
- Develop and implement cost reduction initiatives
- Ensure financial processes are followed at all times
- Ensure the provision of a safe working environment
- Advise on and monitor energy efficiency
- Oversee environmental health and safety
- Ensure compliance with statutory regulations on fire, health, and safety standards
- Recommend continuous quality improvement practices and implement industry best practices
- Implement building procedures and performance measures and ensure they are maintained
- Ensure all Critical Environment Management requirements are met
- Review existing operations regularly to reduce costs and improve operational standards
- Plan and take responsibility for office upkeep and smooth operations of all installations and works pertaining to the facility
- Develop and implement a facility management program
- Supervise office upkeep activities and overall maintenance of facilities and equipment
- Conduct and document regular facilities inspections
- Allocate and manage facility space for maximum efficiency
- Coordinate intra-office moves
- Oversee facility refurbishment and renovations
- Plan and manage facility central services such as reception, security, cleaning, catering, waste disposal, and parking
- Implement best practice processes to increase efficiency and reduce costs
- Check completed work by contractors and vendors
- Plan and monitor appropriate facility management staffing levels
- Ensure efficient utilization of facility maintenance staff
- Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings, and share learnings within the department
- Continuously optimize processes, tools, and documentation
- Achieve Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets
- Ensure a property risk management program (including audits) is implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with One97’s business code of conduct
Requirements
- Bachelor’s degree with 10 to 12 years of experience in facilities, property management, or hospitality
- Background and experience working in a service industry/environment
- Knowledge of local occupational health and safety and regulatory requirements
- Knowledge of critical facilities
- Knowledge of vendor management for specialized services
- Excellent understanding of technical aspects of property as well as utilities
- Proven capacity to understand and interpret commercial contracts
- Strong budget management and financial analysis skills
Nice to have
- Strong communicator – good presentation skills and strong verbal & written communication skills (English, Hindi, local language), and an active listener
- Passion for quality – has an eye for detail to ensure best delivery of services
- Self-motivated; confident, energetic, and able to effectively deal with stressful situations
- Flexible – able to adapt to rapidly changing situations
- Strongly goal-oriented – able to focus on meeting all performance targets
- Team player – able to cooperate and work well with others to meet targets
- Proven ability to initiate and follow through with improvement initiatives
- Exhibits honesty and trustworthiness
- Open to new ideas and willing to challenge the status quo
Additional details
- Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.