Cloud Professional Services Manager

Canonical

WorldwideremotePosted 1 month ago

Skill Required

Professional-ServicesEngineering-ManagerField-EngineeringCloud-ArchitectureCloud-Solutions-ArchitectTechnical-ManagerTechnology-LeadershipOpen-Source-ServicesProfessional-Services-ManagerCloud-Services-Program-ManagerProfessional-Services-Delivery-ManagerCloud-Solutions-ManagerProfessional-Services-Program-ManagerCloud-Project-ManagerProfessional-Services-Project-ManagerProfessional-Services-Engagement-ManagerManagementCloudtroubleshootingEngineeringPostgreSQLKubernetesnetworkingdevelopingdesigningMLflowwrittenTestNGPythondesignLinuxSparkAzureMachine LearningSassAWSGCPandAIFulltime

Key highlights

Performance-driven annual bonus
Experience in leading, coaching and mentoring engineers
Personal learning and development budget of USD 2,000 per year
Willingness to travel up to 25% of the time
Remote-first / home based

Role overview

This is an opportunity to run a Professional Services team (also known as Field Engineering) at Canonical, helping customers understand and implement open source solutions in public clouds and their own data centers. The role involves managing a team of cloud solutions architects who design and deploy portfolios including Openstack, MicroCloud, Ceph, Kubernetes, Kubeflow, Spark, and PostgreSQL across various industries such as telco, finance, health care, and media. As a Cloud Professional Services Manager, you will be responsible for line management, career guidance, and developing engineering talent. You will balance technical leadership—including troubleshooting and technical presales—with the ability to shape the team's direction, focus, and delivery within a remote-first company culture.

Responsibilities

Lead and develop a team of engineers, ranging from graduate to senior
Coach, mentor, and offer career development feedback
Identify and measure team health indicators
Implement disciplined engineering processes
Represent your team and product to stakeholders, partners, and customers
Develop and evangelise great engineering and organisational practices
Plan and manage progress on agreed goals and projects
Be an active part of the leadership team, collaborating with other leaders
Actively participate in technical presales to help the department achieve quarterly goals
Drive collaboration with other teams and customers
Contribute to project delivery

Requirements

Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
Practical knowledge of Linux and networking
Experience in technical presales
Dynamic person who loves to jump in new projects and interact with people
Excellent verbal and written communication skills in English
Passion and a track record of developing and growing people
Experience in leading, coaching and mentoring engineers
Organised and able to ensure your team delivers timely, high quality results
An exceptional academic track record from high school and, preferably, university as well
Willingness to travel up to 25% of the time (internal company events, external tech events and customer meetings)

Nice to have

Second language - Spanish or French preferred
Python knowledge
Experience collaborating with external partners
Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps

Benefits

Performance-driven annual bonus
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
40 days annual leave per annum, including public holidays and our All Company holiday periods
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events