Senior Business Systems Analyst
Zscaler
Remote - IndiaremotePosted 1 month ago
Skill Required
IT Business AppsBusiness AnalystCybersecurityCloud SecuritySalesforceAgileMachine Learning
Key highlights
- Remote position in India
- 6–8 years of IT professional experience required
- 5+ years of Salesforce.com, Sales Cloud, and Experience Cloud experience required
- Comprehensive health, retirement, and education benefits
Role overview
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we leverage the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform, protecting customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We seek a Senior Business System Analyst to drive the technical evolution of our CRM systems by capturing business requirements for SFDC Sales Cloud and Experience Cloud implementations, partnering with leaders to define system goals, prioritize project scoping, and translate complex business needs into functional designs for our engineering teams. This is a remote position within India reporting directly to the Director, CRM & PRM Applications in the IT Business Apps department.
Responsibilities
- Lead business and functional requirements to Sales/Experience Cloud standard features and functionality while defining and prioritizing scoping
- Capture requirements from business users pertaining to the implementation of SFDC Sales Cloud and Experience Cloud
- Meet with business leaders, decision-makers, and end users to define business requirements and systems goals
- Facilitate discussions among business owners to understand problem statements and gather requirements
- Translate business requirements into functional and technical designs for the engineering team
Requirements
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 6–8 years of IT professional experience in software development with a focus on system software
- 5+ years of experience on Salesforce.com, Sales Cloud, and Experience Cloud platforms
- Proven experience driving system implementation, agile project management, and data flow
- Experience implementing top-of-the-funnel processes such as lead, account, and partner relationship management
Nice to have
- Deep knowledge of implementing complex processes including account management, opportunity management, and partner relationships
- Availability to support business-critical production issues 24x7 when necessary
- Experience Cloud Certification or direct Experience Cloud implementation experience
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Additional details
- This is a remote position within India reporting directly to the Director, CRM & PRM Applications in the IT Business Apps department
- Zscaler is committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging
- By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines
- Zscaler is committed to providing equal employment opportunities to all individuals. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws
- Zscaler complies with all applicable federal, state, and local pay transparency rules
- Zscaler is committed to providing reasonable support (accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support
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