Senior Forward Deployed Software Engineer (FDSE) - OnDevice AI
Sarvam AI
Bengaluru, IndiahybridPosted 3 months ago
S
Skill Required
EngineeringAI EngineerSoftware EngineerSoftware DeveloperAIIAMShell ScriptingObservabilityFirmwarebuildingEmbedded CdesignFulltime
Key highlights
- 5–10 years of experience required
- Deep expertise in Intune and SCCM (non-negotiable)
- Advanced PC hardware diagnostics (non-negotiable)
- High ownership and high impact role
- Work with leading silicon partners (Qualcomm, Intel, HP, Apple, NVIDIA)
- AI-first approach with population-scale impact
Role overview
Sarvam is building India’s full-stack sovereign AI platform, focusing on making AI work for India across research, models, infrastructure, and applications. The Senior FDSE role involves leading large-scale deployments of Sarvam’s on-device AI platform at enterprise accounts, with deep technical authority spanning BIOS, firmware diagnostics, MDM fleet architecture, and presales support. The role is on-site or hybrid, with significant customer-facing and mentoring responsibilities, and involves co-owning the development of sovereign models that run at the silicon level across devices in partnership with major silicon vendors like Qualcomm, Intel, HP, Apple, and NVIDIA.
Responsibilities
- Lead deployment and configuration of Sarvam’s on-device AI platform across large enterprise PC fleets using Intune and SCCM
- Own escalated hardware diagnostics, resolving complex BIOS, firmware, driver, and hardware-level issues across diverse device configurations
- Architect and maintain PowerShell automation frameworks for deployment, monitoring, and configuration management at scale
- Define and enforce MDM policy architecture via Microsoft Intune for enterprise fleet management
- Drive presales engagements, leading technical discovery, scoping POC deployments, and presenting to enterprise IT leadership
- Own SLA governance across a portfolio of enterprise accounts, setting expectations, managing escalations, and ensuring resolution quality
- Act as the primary technical liaison between enterprise customers and Sarvam’s product and engineering teams
- Build and maintain deployment playbooks, technical runbooks, and support documentation
- Mentor and provide technical guidance to FDSE engineers in the field
Requirements
- 5–10 years of experience in field engineering, enterprise deployment, or senior IT support roles
- Deep, hands-on expertise with Intune and SCCM: policy design, compliance management, and large-scale fleet deployment (non-negotiable)
- Advanced PC hardware diagnostics: BIOS, firmware, and hardware-level troubleshooting across varied enterprise device configurations (non-negotiable)
- Strong scripting skills in PowerShell; ability to build and maintain automation frameworks for enterprise environments
- Expert-level knowledge of Windows OS in enterprise and managed fleet contexts
- Proven track record in customer-facing technical roles, comfortable engaging enterprise IT leadership
- Experience owning SLA management and escalation governance across multiple enterprise accounts
Nice to have
- Prior experience with on-device AI, edge computing, or sovereign enterprise AI deployments
- Deep familiarity with enterprise identity and authentication: Active Directory, Entra ID, SAML, or SCIM
- Experience in presales or solution architecture, scoping and delivering technical POCs for enterprise buyers
- Background in a PC OEM, hardware vendor, or enterprise systems integrator
- Microsoft certifications (MD-102, SC-300, or equivalent)
Benefits
- Work alongside researchers, engineers, builders, and business leaders who move fast and hold each other to a very high bar
- High ownership and high impact, from day one
- Everything we do is AI-first, from the way we build and ship to the way we think about problems
- Work on problems that could change how an entire country learns, works, and communicates
Additional details
- Sarvam is building the bedrock of Sovereign AI for India
- Sarvam works with leading enterprises and public institutions and is backed by Lightspeed, Peak XV, and Khosla Ventures
- Sarvam partners with India’s leading brands, including Tata Capital, SBI Life, CRED, IDFC, and LIC
- This is an on-site or hybrid role
- You will be embedded with silicon partners like Qualcomm, Intel, HP, Apple, and NVIDIA
- From tuning to agentic orchestration and client deployment, this is not a feature team; it is a platform-defining role