NOC Engineer

Long Description NOC Engineer Location: Gurgaon / Hyderabad Experience: 3–8 Years About Us Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms. This role is responsible for real-time monitoring, incident detection, troubleshooting, and operational support of network and service platforms. The NOC Engineer plays a key role in ensuring network availability, SLA compliance, and timely resolution of incidents by collaborating with internal teams, vendors, and stakeholders. Key Responsibilities Monitor network, service, and application platforms using enterprise monitoring tools. Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment. Create, manage, and maintain incident tickets with accurate severity classification, timelines, and documentation. Troubleshoot network and service issues across routing, switching, access, and application layers. Coordinate and manage P1/P2 incidents, including bridge calls, stakeholder communication, and status updates. Escalate incidents to appropriate internal teams, vendors, and leadership to ensure timely resolution. Collaborate with cross-functional teams to minimize service impact and restore services efficiently. Ensure adherence to operational processes, SLAs, and incident management best practices. Maintain accurate operational records and contribute to continuous service improvement initiatives. Support network stability and service availability through proactive monitoring and incident prevention activities. Technology Exposure Network Monitoring & ITSM Tools Routing, Switching & IP Networking DOCSIS, HFC, CMTS & Broadband Technologies Core, Access, Security & Load Balancing Platforms Voice, Video, Wi-Fi & Mobile Technologies Enterprise Applications & Service Platform Required Skills & Qualifications 3–8 years of experience in Telecom, ISP, or Network Operations Center (NOC) environments. Strong understanding of IP Networking, Routing, and Switching concepts. Hands-on experience with network monitoring, fault management, incident management, and ticketing tools. Ideal Candidate Profile Experience working in Telecom/ISP NOC operations. Strong incident management and troubleshooting mindset. Ability to prioritize critical incidents and work under pressure. Customer-focused with excellent communication and coordination skills.