Customer Relations Manager (Deputy Manager - Customer Care)

Job Description Mission Key missions of the position: Manage end-to-end order fulfillment, contract review, customer communication, and execution support for Railway, Metro, Private Rail, and Friction customers, ensuring on-time delivery, customer satisfaction, and business targets. Responsibilities Key Responsibilities: Order Management: Manage end-to-end order lifecycle including contract review, order booking, customer acknowledgements, and contract amendments.