ServiceNow Senior Software Engineer- Platform/Integrations
NewRocket
IndiaremotePosted 2 months ago
Skill Required
ServiceNow-DevelopmentPlatform-EngineeringIntegration-EngineeringITSM-ConsultingDeliveryServiceNow-Senior-Applications-EngineerSenior-ServiceNow-EngineerServiceNow-Software-EngineerServiceNow-Integration-EngineerSenior-ServiceNow-DeveloperServiceNow-EngineerServiceNow-Platform-DeveloperServiceNow-Platform-EngineeringPlatform EngineerSoftware EngineerSoftware DeveloperServiceNow DeveloperServiceNowEngineeringTestNGdesignCloudRustITILAPIsETLandAIFulltime
Key highlights
- 4+ years' experience required
- Certifications required: ServiceNow competency Certifications and Module Accreditations
- ServiceNow is the platform of focus (ServiceNow SecOps, Platform, Service Catalog, Custom application, Workflows)
- Leadership role: mentoring and coaching a team of Software Engineers
- Part of an AI-first Elite ServiceNow Partner company with 20+ years of experience
- Global team with focus on customer professional services projects
Role overview
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, they combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. They are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value. The company seeks a ServiceNow Senior Software Engineer to lead, coach, and mentor a team of Software Engineers who provide development of project professional services for customers. The role involves implementing and developing customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, more complex professional services projects.
Responsibilities
- Interface with end-users, key stakeholders to gather systems requirements for applications
- Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
- Configure integrations between ServiceNow via REST/SOAP web and other applications
- Guide customers through understanding technical solutions to their business requirements
- Interact with technical SMEs to get necessary environment information to support service map and event work
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps, impact rules and event management work
- Promote update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency
- Lead, coach and mentor a team of Software Engineers who provide the development of project professional services for customers
- Implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects
Requirements
- 4+ years' experience supporting the implementation, administration, configuration, and/or development of ServiceNow
- Strong Experience in Platform, Catalog & Custom applications
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow SecOps, Platform, Service Catalog, Custom application and Workflows to meet business requirements
- Experience in all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
- Education: A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
- The candidate must be willing and able to continue their education within the ServiceNow platform and beyond
- Expected to complete ServiceNow competency Certifications as well as Module Accreditations
- Equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status
- For individuals with disabilities who would like to request an accommodation, please contact .
Nice to have
- ITIL Foundation certification
- ServiceNow CSA and CAD certifications