Senior Technical Writer

Okta

Bengaluru, IndiahybridPosted 1 month ago

Engineering Quality-630Technical LeadMachine LearningEngineeringJirasecuritybuildingOpenAPIwrittendesignGitAgileCloudIAMAI

Key highlights

Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products.
Hybrid work mode (2 days onsite per week) in Bengaluru, Karnataka, India.
In-person onboarding required during the first week of employment.
Preferred: Bachelor’s degree or certificate in Technical Writing.
Experience with Markdown, Visual Studio Code, Acrolinx, and Git/GitHub.
Okta offers benefits such as supporting well‑being, driving social impact, and fostering community.

Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and developer success professionals to understand real‑world use cases for identity and access management.
You will create practical technical content that guides Okta's broad technical community, including application developers and integration partners to adopt, integrate, and deploy our solutions successfully.
Design, develop, edit, and deliver accurate and effective developer documentation for Okta products.
Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
Follow our documentation guidelines to produce high quality documentation.
Prioritize projects when working with multiple engineering teams.
Collaborate with developers to review API documentation.
Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products.
Self‑starter who thrives in a fast‑paced environment.
Excellent written and verbal communication skills.
Experience writing SDK, CLI, or developer tools documentation.
Experience writing developer documentation and release notes.
Experience with Markdown, Visual Studio Code, Acrolinx, and source code control tools such as Git and GitHub.
Familiarity working with Jira and Confluence.
Good collaboration skills with the writers and cross‑functional teams.

Bachelor’s degree or certificate in Technical Writing is preferred.
Strong ability to understand the application of security products in the real world and produce use case‑based content.
Knowledge of Okta or similar identity and access management solutions.
Experience with DITA, OpenAPI, and any API management and publishing platform.
Experience working in an Agile environment.
Education: A Bachelor’s degree in Engineering, Information Systems, Technical Communications, or a related technical field.

Hybrid work mode (2 days onsite per week) in Bengaluru, Karnataka, India.
In‑person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Supporting Your Well‑Being.
Driving Social Impact.
Developing Talent and Fostering Connection + Community.
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.

Location: Bengaluru, Karnataka, India.
Work Mode: Hybrid (2 days Onsite per week).
Note: This role requires in‑person onboarding and travel to our Bengaluru, IN office during the first week of employment.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process.
In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.