Posted today · be early

Senior Manager - Technology\..IBG & Ops- Payment Gateways

Mashreq

IndiaremotePosted today

Skill Required

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Key highlights

Supports across 9 countries across different time zones
Responsible for the most critical payment applications in the bank
Requires proven techno-managerial and people management skills
Involves 24*7 support where required
Works with onshore, offshore, and vendor resources

Role overview

This role is responsible for managing the bank's critical payments processing platform applications. The individual will collaborate with business stakeholders, internal teams, and vendors to ensure the product roadmap and payment platforms align with business strategy. They will guide and mentor a diverse team across onshore, offshore, and vendor resources to deliver high-quality support and project outcomes for payment applications. The position involves strategic vendor partnership, stakeholder management, and ensuring alignment of delivery with business objectives across multiple countries and time zones.

Responsibilities

Manage critical applications of the bank payments processing platform
Work with business stakeholders, internal teams, and vendors to ensure product roadmap alignment
Ensure payments products delivery and support strategy are aligned with management objectives and goals
Ensure strategic vendor partnership and aligning products/industry roadmaps with business strategy
Guide and mentor the team and ensure high quality of delivery and cross functional expertise
Work with a diversified team of professionals both onshore, offshore and vendor resources responsible for Payment applications support & project deliveries
Provide expertise and recommendations in the assessment of initiatives to support and enhance systems
Ensure Payments applications delivery & support the most critical application in the Bank and bank operation
Perform appropriate level of stakeholder management across business, technology and clients
Serve as highest project internal escalation level and ensure projects are aligned to business objectives
Work as part of a multi-disciplinary team in accordance with defined quality management practices
Ensure alignment of delivery with business demand
Work with the payments team in delivery of world class platforms solutions
Ensure value added propositions in strategic vendor partnerships
Support across 9 countries across different support time-zones for 9*6/24*7 where required
Interact with the team of professionals responsible for payment applications (LCY) support and delivery
Assist project delivery team in requirements and concepts and verify correct functionality/resolution being developed
Collaborate closely with Product Owners and team members to identify and socialize product and delivery
Engage with the team for effective reviews and planning
Ensure full compliance with change management process for all deliverables and production rollout
Ensure Test and release management discipline
Problem and incident management
Ensure incidents are reviewed and controls/resolutions in place to avoid similar incidents

Requirements

Proven techno-managerial skills
People management skills
Presentation skills
Proven oratory and written skills
Strong analytical and problem-solving skills
Excellent motivation skills to lead team of professionals in payments Platforms area