Senior Business Development Manager
Freshworks
Bengaluru, , IndiaPosted 2 months ago
Skill Required
Engineering ManagerEngineeringanalyticalwrittendesignAIFulltime
Key highlights
- 1 to 4 years of experience required in customer-facing sales, business development, or account management, ideally in B2B SaaS or technology.
- Role is on-site, requiring 5 days a week in the collaborative corporate office.
- Position focuses on outbound hunting and pipeline architecture for enterprise accounts across a designated region.
- Trusted by 72,000+ companies including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music.
- Equal opportunity employer committed to workplace diversity and inclusion.
- People-first approach to AI in a global organization with 4,500+ employees.
Role overview
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences, with over 72,000 companies trusting Freshworks' CX and EX software. We are looking for a high-octane, strategic, and resilient Business Development Manager to spearhead market expansion and design the frontline pipeline strategy for the next phase of regional growth. As a BDM, you will be the corporate face and voice of Freshworks, opening doors to high-value accounts and engaging sophisticated buyer personas in a consultative hunter role that thrives on deep account research, creative outbound engineering, cross-functional collaboration, and converting cold prospects into qualified enterprise opportunities.
Responsibilities
- Conduct rigorous account research and market prospecting within your designated region, mapping out complex organizational structures, understanding regional nuances, and architecting a robust, predictable sales pipeline from scratch.
- Initiate, nurture, and command conversations with high-profile executive personas and C-suite stakeholders, breaking through the noise to establish meaningful business relationships.
- Serve as the frontline ambassador for Freshworks, confidently pitching the company vision, platform ecosystem, and product suites, and delivering compelling corporate presentations that align capabilities with client needs.
- Design and execute hyper-personalized, creative email sequences, cold-calling strategies, and targeted campaigns that capture the attention of busy enterprise decision-makers.
- Master the art of the discovery call, using advanced, open-ended questioning frameworks to untangle customer pain points, accurately diagnose operational needs, and ruthlessly qualify opportunities.
- Maintain an analytical, numbers-driven approach to your territory, meticulously tracking daily/weekly sales performance metrics and ensuring flawless CRM hygiene by capturing precise meeting minutes, mapping next-steps, and updates.
- Partner closely with regional Field Sales Directors, Product Experts, and Marketing teams to orchestrate unified account-based strategies and accelerate deal velocity.
- Accelerate regional market share by deciphering specific regional dynamics and localized market gaps, directly influencing Freshworks' competitive footprint in your assigned territory.
- Fuel revenue velocity by moving past surface-level qualification to uncover deep, high-value technical pain points, directly converting into high-velocity pipeline revenue for the field sales organization.
- Champion a peer-to-peer consulting standard by shifting from transactional selling to empathetic, solution-oriented advisory, elevating the reputation of the business development function across the region.
Requirements
- 1 to 4 years of hands-on experience in a customer-facing sales, business development, or account management role, ideally within a high-growth B2B SaaS or technology corporate environment.
- Demonstrated success and comfort with high-volume outbound prospecting, including structured cold calling, social selling, and account-based marketing.
- Willingness and discipline to work out of the collaborative corporate office 5 days a week to foster team synergy and accelerate peer learning.
- Exceptional verbal, written, and presentation skills, with the ability to deliver crisp, concise, and highly persuasive pitches both over the phone and via visual mediums like PowerPoint.
- Superb active listening skills with a proven ability to ask the right, high-impact questions that unlock a customer's hidden pain points and true business needs.
- Strong understanding of standard SaaS sales cycles, funnel metrics, conversions, and target-driven pipeline performance indicators.
- A genuine desire to understand, respect, and solve the business challenges that modern IT, customer service, and sales leaders face daily.
- High psychological resilience with the emotional maturity to handle rejections constructively, staying intensely focused and driven by long-term goals.
- An insatiable curiosity for learning new technologies and an adaptive attitude that allows multitasking, self-management, and thriving inside a fast-paced, meritocratic culture.
Benefits
- An environment that enables everyone to find their true potential, purpose, and passion.
- A welcoming environment for colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- Commitment to providing equal opportunity.
- A diverse workplace creating a more vibrant, richer environment that boosts the goals of employees, communities, and business.
Additional details
- Organizations everywhere struggle under the crushing costs and complexities of 'solutions' that promise to simplify their lives.
- To create a better experience for their customers and employees, and to help them grow.
- Software is a choice that can make or break a business — create better or worse experiences, propel or throttle growth.
- Business software has become a blocker instead of ways to get work done.
- There's another option. Freshworks. With a fresh vision for how the world works.
- Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences.
- Enterprise-grade solutions that are powerful, yet easy to use, and quick to deliver results.
- A people-first approach to AI that eliminates friction, making employees more effective and organizations more productive.
- Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
- Over 4,500 Freshworks employees make this possible, all around the world.
- Fresh vision. Real impact. Come build it with us.
- This is not a passive, inbound execution role; it is a consultative hunter role that thrives on deep account research, creative outbound engineering, cross-functional collaboration, and the thrill of converting cold prospects into qualified enterprise opportunities in a fast-paced, high-performance ecosystem.
- The BDM will spearhead market expansion and design the frontline pipeline strategy for the next phase of regional growth.
- Freshworks fosters diversity in the workplace, believing it creates a more vibrant, richer environment.