Principal Interface Engineer
DeliverHealth
IndiaPosted 1 month ago
Skill Required
and
Key highlights
- Minimum 5+ years' experience in technical environment, healthcare industry, customer support
- Healthcare industry experience required
- Must be expert with Windows 11 or higher
- Database knowledge (SQL/Oracle/Access) required
- Experience with middleware/interfacing systems (EMR Interfaces)
- Programming languages: XML, SQL Scripting, RTF, HTML, HL7
Role overview
Responsibilities
- Perform setup for end-users of varying technical knowledge
- Building, implementing, and supporting software customer workflow components as requested
- Resolve interface web tickets
- Work with Development, QA and Support teams to best serve customers
- Act as an interface escalation resource for support, implementations and other interface team members
- Provide customer Ad hoc training to internal and external customers
- Develop internal and external technical documents
- Responsible with team knowledge transfer
- Builds upon problem resolution management
- Work with internal and external customers to build and maintain interfaces for all Deliver Health Customers
- When required, build custom interfaces and custom filters
- Monitors, manages, and documents all actions and solutions into a Deliver Health ticketing system
- Maintains knowledge of current software versions and known issues
- Responsible for monitoring ticketing system and processing customer/internal user submitted emails to that system
- Resolves or directs issue to the correct staff member for resolution, including escalation to management or engaging other departments
- Responsible for completing all required learning events and training
- Provides training for partners and end-customers as needed
- Perform other duties or projects as assigned
Requirements
- Minimum 5+ years' experience in a technical environment, working in the healthcare industry, customer support role
- Must be proficient in back-end process and workflow for specific platform
- Effective and professional communications skills
- Strong critical thinking and problem-solving skills
- Dependable and punctual
- Positive attitude
- Work well under pressure
- Good interpersonal skills and exceptional customer service skills
- Detail oriented, understands and works well with varying standards and processes
- Must be an expert with and have strong problem solving skills with the following: Windows 11 or higher
- Platform-specific knowledge
- Workflow
- Configuration
- Templates
- Reports
- MS Office
- Online Collaboration tools
- Deliver Health ticketing system
- Networking and network topology as implemented within a business or medical environment
- Database Knowledge (SQL/Oracle/Access)
- Middleware/Interfacing systems (EMR Interfaces)
- Must be proficient in one or more programming languages as required by platform: XML
- SQL Scripting
- RTF
- HTML
- HL7
- Associates College/University degree in Computer Science or a minimum of 5 years' relevant work experience
Nice to have
- Relevant Certifications
Benefits
- Consistently provide Best in Class customer service utilizing HDI standards
Additional details
- The position requires a customer-focused, self-motivated, and detailed-oriented individual
- Ability to multi-task in a fast-paced environment
- Self-driven learner, open to continuous learning approach
- Problem solving/creative thinking mindset
- Solution driven thinking
- Builds, Implements, and supports software customer workflow components
- Originally posted on Himalayas