DevOps Support Engineer
MediaRadar
IndiaremotePosted 1 month ago
Skill Required
DevOps EngineerDevOpsand
Key highlights
- Remote work location: India.
- Level Required: 0–2 years in technical support, IT, or junior cloud role.
- AI‑driven workflow optimization using LLMs and prompt engineering.
- Responsibility for managing access across Azure Entra ID, AWS IAM, and GitHub.
- Cloud resource provisioning with standardized Terraform templates.
- No salary information disclosed.
Role overview
MediaRadar equips marketing, sales and analytics leaders with AI‑enabled creative, competitive, commercial and market intelligence across 30+ media channels and millions of brands. The company provides a single, interoperable source of truth that plugs into enterprise analytics and AI systems, delivering faster, cleaner, and more actionable insights. We are looking for a DevOps Support Engineer who will manage high‑volume service requests and IT tickets, serve as the first line of support for infrastructure‑related tasks, and leverage AI tools and prompt engineering to accelerate ticket resolution while maintaining internal SLAs.
Responsibilities
- Execute standard access requests across Azure Entra ID, AWS IAM, and GitHub.
- Manage repository access and maintain centralized Entra groups for project‑based resource assignments.
- Triage and resolve incoming “INTS” infrastructure and support tickets within defined SLAs (typically 5–10 business days).
- Provision and manage cloud resources including storage accounts (S3, Blob), Key Vaults, and Virtual Machines using standardized Terraform templates.
- Perform OS‑level maintenance such as storage cleanup, file permissioning, and basic server troubleshooting.
- Support cost‑optimization efforts by ensuring proper resource tagging and right‑sizing cloud instances.
- Manage namespace‑level access and resource allocations within Kubernetes.
- Support developers with basic Kubernetes actions, including pod investigation and deployment verification via Argo CD.
- Facilitate the onboarding of new projects into the Kubernetes ecosystem.
- Utilize AI coding agents (e.g., Claude) to generate scripts, validate Terraform plans, and troubleshoot infrastructure issues.
- Apply prompt engineering techniques to interact with Model Context Protocol (MCP) servers for automated policy checks and compliance verification.
- Contribute to the “Shared Services” knowledge base by documenting recurring solutions to enable developer self‑service.
Requirements
- Built foundational knowledge of AWS or Azure, including compute, storage, and networking.
- Developed an understanding of Kubernetes fundamentals, including namespaces, pods, and deployments.
- Gained proficiency using LLMs and applying prompt engineering techniques.
- Demonstrated the ability to triage technical issues and follow standard operating playbooks.
- Spent 0–2 years in a technical support, IT, or junior cloud role.
Additional details
- Role Title: DevOps Support Engineer
- Location: India Remote
- About MediaRadar: MediaRadar equips marketing, sales and analytics leaders with the intelligence they need to stay ahead, delivering AI‑enabled insights across millions of brands and billions of dollars in media spend.
- Originally posted on Himalayas.