Service Process & Project Leader - International
GE HealthCare
WorldwideremotePosted 1 month ago
Skill Required
Service-Process-LeadershipProject-ManagementService-OperationsQuality-ManagementInternational-ServiceGlobal-Process-LeadService-Project-ManagerGlobal-Service-ManagerGlobal-Services-LeadershipITIL-Process-LeadOperationsEngineeringanalyticalDesign PatternsandFulltime
Key highlights
- Minimum 10 years experience in service of specific modality
- Degree in Engineering or similar
- Fluent English required
- Relocation assistance not provided
Role overview
Responsibilities
- Lead projects for International HQ service organization
- Monitor business costs and quality operational metrics, define, and deploy action plan to improve quality, reliability, and customer satisfaction
- Support modalities targets for service productivity, and service labor cost reduction
- Drive projects with OLEs to prioritize and solve customer issues
- Be the interface of the OLC team with external partner on new initiatives
- Be facilitator of the team issues resolution
- Support OLEs for remote education Initiatives
- Coordinate regional modality leaders’ actions on service processes improvement and proactively communicate and share information with regional and multifunctional teams
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Identify and report any quality or compliance concerns and take immediate corrective action as required
Requirements
- Degree in Engineering or similar
- At least 10 years’ experience in service of specific modality
- Proven leadership skills (experience successfully managing projects/issues)
- Minimum 5 years professional experience in a team organization role in an international environment
- Fluent English
Nice to have
- Clear and effective communicator with strong analytical and problem‑solving abilities to drive well‑structured execution
- Experienced leader and coach, capable of motivating, mentoring, and leading teams of technical experts
- Customer‑and externally focused, with a solid understanding of customer needs, market dynamics, and industry trends
- Change‑driven and resilient, open to challenges and continuous learning, with the energy to lead transformation
- Collaborative and globally minded, able to work effectively across cross‑functional and international project teams
Additional details
- Relocation Assistance Provided: No
- Originally posted on Himalayas
- To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.