Product Solutions Specialist - Europe, 100% remote
LimeFlight
WorldwideremotePosted 1 month ago
Skill Required
Product-DiscoveryProduct-SpecialistBusiness-AnalysisRequirements-EngineeringProduct-ImplementationSolutions-ConsultingCustomer-SuccessProduct-Solutions-SpecialistProduct-Solution-EngineerEMEA-Solutions-ConsultantProduct-Solutions-Analystsoftware engineeringBusiness AnalysisEngineeringTestNGdesignAgileAPIsandFulltime
Key highlights
- 5+ years of relevant experience required.
- Fully remote, mission‑driven team focused on sustainable aviation.
- Opportunity to work on innovative technology with global impact.
- Continuous learning and skill development opportunities.
- Participation in annual team events and travel for workshops.
- Must have strong technical understanding of SaaS platforms, APIs, and integrations.
Role overview
Join our fully remote, mission-driven team dedicated to pioneering sustainable inflight service management. As a Product Solutions Specialist you will serve as the operational extension of Product Management, leading customer implementation and customization projects from solution discovery through adoption and value realization, contributing to a zero‑waste future in aviation.
Responsibilities
- Act as the primary product contact for customers during onboarding, implementation, and customization projects.
- Guide customers in adopting LimeFlight's recommended workflows, processes, and best practices.
- Advise customers on how to maximize value from LimeFlight's products.
- Explain technical concepts, solution trade‑offs, and implementation implications to both business and technical stakeholders.
- Support rollout activities, user acceptance testing, training, and change management.
- Ensure delivered solutions achieve intended business outcomes and customer objectives.
- Lead discovery workshops to understand customer processes, operational challenges, business objectives, and technical environments.
- Gather, challenge, refine, and validate customer requirements.
- Identify opportunities to solve customer needs using existing product capabilities before introducing customizations.
- Define solution approaches, user stories, functional specifications, and acceptance criteria.
- Ensure requirements are actionable, complete, and scalable.
- Partner closely with Product Managers whenever requirements impact core product strategy, roadmap decisions, or platform architecture.
- Own the functional delivery of customization projects from discovery through deployment.
- Collaborate closely with engineering teams to clarify requirements, define and review solution approaches, and address technical questions throughout development, testing, and rollout.
- Support solution validation, acceptance testing, and customer sign‑off.
- Manage scope and expectations while balancing customer needs with product maintainability.
- Ensure delivered solutions are successfully adopted and generate measurable customer value.
- Serve as the primary product partner for implementation customers throughout onboarding, solution design, requirement discovery, delivery, testing, rollout, and adoption.
Requirements
- 5+ years of experience in Product Specialist or Business Analysis roles within a B2B SaaS environment.
- Strong understanding of SaaS products and software implementation processes.
- Strong technical understanding of SaaS platforms, APIs, integrations, data models, and software implementation concepts.
- Excellent communication and stakeholder management skills.
- Experience gathering and documenting business requirements.
- Strong presentation and customer‑facing skills.
- Ability to translate customer needs into clear and structured requirements.
- Highly organized with strong attention to detail.
- Minimum English proficiency at C1 level.
Nice to have
- Experience within aviation, airline operations, airline catering, supply chain, or logistics.
- Experience supporting enterprise software implementations.
- Familiarity with Agile product development.
- Experience creating product documentation, training materials, and user guides.
- Experience conducting market or competitor research.
Benefits
- Fully remote work environment.
- Mission‑driven focus on sustainable aviation and zero‑waste future.
- Dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion.
- Continuous learning opportunities and skill enhancement.
- Equal opportunity employer committed to an inclusive environment.
- Participation in two annual one‑week team events and 10‑15% travel for customer workshops, trainings, etc.
Additional details
- Headquartered in Zurich, Switzerland with team members across 11 countries.
- Expected travel needs: 2 annual one‑week team events + 10‑15% for customer workshops/requirements engineering/trainings etc.
- Hiring process: Recruiter Screen (45 mins), Interview with Hiring Manager (1 hour), Technical interview (1 hour), Discussion with founder(s) and peer(s) (1 hour).
- LimeFlight is proud to be an equal opportunity employer.
- Committed to creating an inclusive environment regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background.
- The role does not include responsibility for product strategy, roadmap ownership, prioritization decisions, or long‑term product vision.