Posted today · be early

Contractor – Remote Desktop Support Engineer

Vivantify Technology Solutions India Pvt. Ltd.

IndiaremotePosted today

Skill Required

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Key highlights

Experience: 1–3 Years
Location: PAN INDIA
Mandatory skill: Service Desk
Competitive salary and benefits package
Flexibility to support 24x7 operations
Opportunities for professional growth and development

Role overview

We are seeking a Remote Desktop Support Engineer to provide technical support to business clients through telephone, email, chat, and remote support channels. The role focuses on diagnosing and resolving hardware, software, network, and user-access issues while ensuring incidents and service requests are properly tracked and resolved. The position requires strong communication, problem-solving, coordination, and a willingness to work in 24x7 operations.

Responsibilities

Provide technical support to business clients through telephone, email, chat, and remote support channels.
Diagnose and resolve hardware, software, network, and user-access issues.
Ensure incidents and service requests are properly tracked and resolved.
Provide Level 1 and Level 2 remote desktop support.
Troubleshoot client hardware, software, and basic network connectivity issues.
Deliver timely technical resolutions.
Interact directly with users.
Identify and prioritize problems.
Research issues.
Follow incidents through to closure.
Use an Incident Management System to document problems, work requests, resolutions, and workarounds.
Route complex issues to appropriate third- and fourth-level support teams.
Coordinate with internal support groups until resolution.
Perform user account management.
Support PC-based software applications.
Participate in training and departmental development.
Prepare or deliver basic user training when required.
Provide Level 1 and Level 2 remote desktop support through phone, email, chat, and remote channels.
Diagnose and resolve hardware, software, network, and basic connectivity issues.
Log, document, and manage incidents and service requests using the Incident Management System.
Assign incidents and work orders to appropriate support teams and follow up through closure.
Escalate complex technical issues to third- and fourth-level support specialists.
Perform user account management and support PC-based software applications.
Identify, evaluate, and prioritize customer problems and complaints.
Follow established SOPs and participate in ongoing training and support team development.

Requirements

Remote Desktop / Technical Support
Hardware and software troubleshooting
Basic network and connectivity troubleshooting
Incident and request management
Service Desk operations
Level 1 and Level 2 technical support
User account management
Incident Management Systems
PC-based software application support
Strong written and verbal communication
Problem-solving and analytical skills
Team coordination and follow-up
Process-oriented approach
Service Desk
Strong technical support experience with the ability to diagnose and resolve hardware, software, network, and desktop-related issues remotely.
Strong communication skills
Integrity
Analytical and problem-solving abilities
A learning attitude
Flexibility to support 24x7 operations
Willingness to work in 24x7 operations

Benefits

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and inclusive work environment
The opportunity to work on exciting and challenging projects with leading clients