Manager - SOC
Freshworks
Chennai, , IndiaPosted 1 month ago
Skill Required
SOCCybersecurityEngineeringISO 27001ObservabilityFirewallsecurityetc.)SIEMAzureCloudAWSGCPAIFulltime
Key highlights
- 8–12+ years cyber security experience with 3–5 years managing SOC
- Must manage enterprise SOC and use SIEM and SOAR platforms
- Expertise in Incident Response, Threat Hunting, and detection engineering
- Knowledge of cloud security across AWS, Azure, and GCP
- Preferred certifications include CISSP, GIAC, and CISM
- Success measured by reducing MTTD/MTTR and improving automation coverage
Role overview
We are seeking an experienced SOC Manager to lead and mature our 24x7 Security Operations Center (SOC). The role is responsible for overseeing security monitoring, incident response, threat detection, threat hunting, SOC automation, and continuous improvement initiatives. The SOC Manager will lead a team of security analysts and engineers while working closely with Product Security, Infrastructure, IT, and Engineering teams to strengthen the organization’s cyber resilience.
Responsibilities
- Lead and manage day‑to‑day Security Operations Center (SOC) activities, ensuring timely detection, investigation, containment, and remediation of security incidents.
- Act as the Incident Commander for Critical and High severity cybersecurity incidents and coordinate cross‑functional response efforts.
- Drive continuous improvement of detection use cases, SIEM (XSIAM), SOAR automation, and SOC processes to improve operational efficiency.
- Oversee security monitoring across cloud, endpoint, identity, network, and application environments.
- Lead Threat Hunting activities and proactively identify emerging threats, attack techniques, and security gaps.
- Manage security incidents throughout the entire incident lifecycle, including post‑incident reviews and lessons learned.
- Define and track SOC KPIs, SLAs, MTTD, MTTR, false positives, automation coverage, and operational metrics.
- Collaborate with Product Security, Engineering, IT, and Infrastructure teams to improve overall security posture.
- Drive SOC roadmap initiatives, including AI‑driven investigations, automation, threat intelligence integration, and detection engineering improvements.
- Evaluate and onboard new security technologies and vendors that enhance SOC capabilities.
- Ensure operational readiness for major cyber incidents through playbooks, tabletop exercises, and response simulations.
- Mentor and develop SOC analysts and engineers through coaching, technical guidance, and career development.
- Prepare executive dashboards, operational reports, and security metrics for senior leadership.
- Support audit, compliance, regulatory, and customer security requirements where applicable.
Requirements
- 8–12+ years of experience in Cyber Security with at least 3–5 years managing Security Operations.
- Strong experience managing enterprise SOC environments.
- Hands‑on experience with SIEM platforms (preferably Palo Alto Cortex XSIAM/XDR, Splunk, Microsoft Sentinel, QRadar, etc.).
- Experience with SOAR platforms and security automation.
- Strong understanding of Incident Response, Digital Forensics, Threat Hunting, Threat Intelligence, and Detection Engineering.
- Experience managing Critical (P1) cybersecurity incidents.
- Good understanding of MITRE ATT&CK, Cyber Kill Chain, and modern attack techniques.
- Experience securing cloud environments (AWS, Azure, GCP).
- Strong stakeholder management and executive communication skills.
- Experience managing vendors, MSSPs, and third‑party security solutions.
- Knowledge of security frameworks such as NIST CSF, ISO 27001, CIS Controls, and MITRE ATT&CK.
Nice to have
- CISSP, GIAC (GCIH/GCIA), GCFA, CISM, or equivalent certifications.
- Experience with Palo Alto Cortex XSIAM, XSOAR, CrowdStrike, Microsoft Defender, and cloud‑native security platforms.
- Experience implementing AI‑driven SOC operations and security automation.
Additional details
- Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences.
- Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ CX and EX software to fuel customer loyalty and service efficiency.
- Over 4,500 Freshworks employees make this possible, all around the world.
- Freshvision. Real impact. Come build it with us.
- Key Competencies: Leadership and people management; Incident command and crisis management; Strategic thinking and execution; Stakeholder management; Decision‑making under pressure; Communication and executive reporting; Process improvement and automation mindset; Continuous learning and innovation.
- Success Measures: Reduced Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR); Improved SOC automation and investigation efficiency; Increased detection coverage and reduced false positives; Effective handling of Critical and High severity incidents; Successful execution of SOC roadmap initiatives; High team engagement, capability development, and operational excellence.
- At Freshworks, we foster an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.