Posted today · be early
Technical Delivery & Operations Lead - Sportsbook Engineering
Hard Rock Digital
WorldwideremotePosted today
Skill Required
Technical-Delivery-LeadTechnical-Program-ManagerEngineering-Operations-ManagerDelivery-ManagerTechnical-Project-ManagerTechnical-Operations-LeadEngineering-Delivery-LeadTechnical LeadEngineeringObservabilitybuildingGitJiraandAIFulltime
Key highlights
- Hybrid / remote working environment
- Flexible vacation allowance
- Startup culture backed by a secure, global brand
- Strong experience in technical delivery coordination, technical project/program management, or engineering operations required
- Experience in Agile delivery environments required
- Highly comfortable using AI and AI-powered tools required
Role overview
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world, rooted in the brand of the Seminole Tribe of Florida known globally for gaming, entertainment, and hospitality. The Technical Delivery & Operations Lead – Sportsbook Engineering improves coordination, visibility, and execution effectiveness across Sportsbook Engineering by structuring delivery plans, maintaining a coherent technical roadmap, surfacing cross-team risks and dependencies, and strengthening alignment — all while enabling effective execution without owning teams, people, delivery commitments, or technical decisions. The role is also deeply integrated into Hard Rock Digital's commitment to becoming an AI-first organization.
Responsibilities
- Act as a primary coordination point for Sportsbook Engineering delivery and technical topics with Product and other Technology units
- Work with Engineering Managers and leaders outside of Sportsbook Engineering to coordinate shared initiatives and organisational dependencies
- Translate engineering realities into clear, structured, and data-backed communication for technical and non-technical stakeholders
- Ensure ongoing alignment between technical priorities, delivery execution, and business goals
- Coordinate and structure delivery plans across Sportsbook Engineering teams into a coherent, cross-team view, covering both product-driven and technical initiatives
- Drive the ongoing maintenance of the Sportsbook Engineering technical roadmap, including architecture evolution, platform improvements, resilience, and technical debt
- Facilitate regular planning and alignment sessions with Engineering Managers, Principal Engineers, Product, and other stakeholders to review priorities, sequencing, and dependencies
- Facilitate regular reviews of insights from observability and monitoring tools (e.g. reliability, performance, operational health), and ensure that resulting actions, improvements, and technical initiatives are reflected in Sportsbook Engineering delivery plans and technical roadmaps
- Ensure that the technical roadmap and delivery plans are consistently reflected in Jira, based on inputs and validation from Engineering Managers
- Track progress across teams, identifying delivery risks, slippage, trade-offs, and dependencies early and working with Engineering Managers to address them
- Support realistic planning by ensuring timelines, scope, and priorities are clearly understood and agreed
- Support product and engineering prioritisation decisions by analysing delivery, technical, and business data, and translating inputs from Product and the wider business into clear, data-backed recommendations on sequencing and trade-offs
- Work with Sportsbook Engineering Managers to ensure consistent and effective use of productivity and delivery tools (e.g. Jira), including workflows, statuses, estimation approaches, and reporting
- Establish, track, and evolve delivery and productivity metrics (e.g. throughput, predictability, flow, progress against plan) to provide meaningful insight
- Analyse productivity and delivery data to identify trends, bottlenecks, and improvement opportunities
- Prepare consolidated engineering status reports, delivery health views, and roadmap updates for leadership and stakeholders
- Drive continuous improvement in engineering operations, planning practices, and ways of working across Sportsbook Engineering
- Drive adoption of AI tooling across Sportsbook Engineering delivery and operations, from planning and reporting through to code review and alert triage, and measure its impact on throughput, predictability, and operational health
- Use AI to sharpen planning, reporting, and analysis
- Help Sportsbook Engineering adopt AI tooling consistently and responsibly
- Embed approved AI tools (e.g. GitHub Copilot, Cursor, Claude, ChatGPT) into planning, reporting, and delivery practices
- Reinforce that teams own what they check in
- Track AI adoption and surface its impact in delivery and productivity metrics
- Help ensure AI use across Sportsbook Engineering stays within the AI Charter, Policy, and governance standards
- Keep Sportsbook Engineering connected to AI focus group and recommended learning path initiatives
Requirements
- Excellent communication skills, with the ability to explain complex technical topics clearly and concisely to technical and non-technical audiences
- Strong experience in technical delivery coordination, technical project/program management, or engineering operations
- Proven experience working with internal technical and product stakeholders across multiple teams
- Strong organisational, planning, and prioritisation skills, with attention to detail
- Ability to work effectively through influence rather than authority
- Strong analytical and problem-solving skills, with the ability to synthesise complex data and business information into actionable insights, supporting product and engineering prioritisation
- Experience working in Agile delivery environments and with modern engineering teams
- Ability to learn and understand new technical domains sufficiently to support planning, communication, and delivery alignment
- Highly comfortable using AI and AI-powered tools, including those built internally at HRD, using them confidently to support analysis, planning, and day-to-day decision-making
- Energised by the AI-first direction and ready to champion responsible adoption across the teams you support
Benefits
- Competitive pay and benefits
- Flexible vacation allowance
- A hybrid / remote working environment
- Startup culture backed by a secure, global brand
Additional details
- Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world
- The role cares about each customer's interaction, experience, behaviour, and insight and strives to always act authentically
- Rooted in the kindred spirits of the Seminole Tribe of Florida
- The new Hard Rock Digital taps a brand known all over the world as the leader in gaming, entertainment, and hospitality
- The role works closely with Sportsbook Engineering Managers, Principal Engineers, Product, and peer Technology teams
- The role does not own teams, people, delivery commitments, or technical decisions
- Hard Rock Digital is committed to becoming an AI-first organization
- The AI Center of Excellence (AI CoE) exists to empower AI-led innovation by orchestrating partnerships, democratizing knowledge and tools, and building capabilities that deliver value through safe and responsible use of AI
- Tech is actively deploying AI in requirements gathering and planning, PR and code review (e.g. Derpbot), alert investigation (e.g. Alerti), test acceleration, and agentic workflows and MCPs
- There is an AI Charter, Policy, and governance for innovating with appropriate guardrails
- An AI focus group and recommended learning paths exist
- Roster of Uniques: the company fosters a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play
- Equal opportunity employer
- Originally posted on Himalayas
