Posted today · be early
Sustaining Operations Engineer
Canonical
WorldwideremotePosted 1 day ago
Skill Required
Support-EngineeringSite-Reliability-EngineeringDevOps-EngineerInfrastructure-EngineeringLinux-EngineeringSustaining-EngineeringSustainment-EngineerSustaining-EngineerSystems-Operations-EngineerOperations-EngineerSupport-Operations-EngineerMaintenance-EngineerOperationsSystem DesignDockertroubleshootingVMwareEngineeringPostgreSQLKubernetesnetworkingdebuggingWiresharkPythonLinuxC++CloudMongoDBGitandGoAIFulltime
Key highlights
- Globally remote role
- Requires professional experience troubleshooting advanced Linux issues
- Performance-driven annual bonus offered in addition to base pay
- Includes a USD 2,000 per year personal learning and development budget
- Requires willingness to travel up to 4 times per year for internal events, plus up to 10% of work time for international travel for team meetings, events and conferences
- Serves as the final escalation point for critical operational troubleshooting across the open source stack from bare metal to OpenStack/Kubernetes
Role overview
This is a fast-paced, globally remote engineering role focused on Linux-based software-defined infrastructure and open source applications, covering all layers of the stack including bare metal, KVM virtualization, Docker/LXC/LXD containerization, Ceph/Linux filesystem storage, OVS/OVN/Core networking, OpenStack, Kubernetes, and the open source applications running on top of these technologies. The role serves as the final escalation point for critical operational troubleshooting of issues across this open source stack, where the engineer will resolve complex customer problems related to Ubuntu, OpenStack, Ceph and Kubernetes, drive issues to resolution via workarounds, guidance and fixes released upstream and in Ubuntu, and collaborate with internal teams and upstream communities to support enterprise customers, partners and the Ubuntu ecosystem.
Responsibilities
- Serve as the final point of escalation for operational troubleshooting, driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu
- Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
- Maintain a close working relationship with Canonical's field, support and product engineering teams
- Participate in upstream communities
- Debug issues, propose workarounds, and liaise with Software Engineers on producing patches
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage time effectively against set priorities
- Participate in team activities to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Participate in a regular weekend working rotation
- Work from home, with international travel up to 10% of work time for team meetings, events and conferences
- Provide subject matter expertise as the final point of escalation on operational issues
Requirements
- Professional experience troubleshooting advanced Linux issues
- Background in Computer Science, STEM or similar
- Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
- Strong debugging experience with Python, Go, C or C++ on Linux
- Ability to troubleshoot with gdb, pdb, tcpdump or other tools
- Familiarity with git source code repositories and branches
- An exceptional academic track record from both high school and preferably university
- Willingness to travel up to 4 times a year for internal events
Nice to have
- You love technology and working with brilliant people
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
- You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems
Benefits
- Performance-driven annual bonus (in addition to base pay)
- Distributed work environment with twice-yearly in-person team sprints (Canonical has operated as a remote-first company since 2004)
- Annual compensation review (with more frequent reviews for graduates and associates)
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
- Benefits programs are balanced to meet local needs and ensure global fairness
Additional details
- Location: This is a globally remote role.
- This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
- This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills. Engineers in this role must be able to work productively at any level of the stack above the kernel, across a wide range of applications, to understand and address software issues at hand. The group is critical to the success of Canonical's enterprise customers, partners and Ubuntu itself.
- Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
- Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
- Originally posted on Himalayas