Tele caller - Associate
Paytm
Mumbai, Maharashtra, IndiaPosted 6 months ago
Skill Required
BusinessObservabilityDesign Patterns
Key highlights
- Location: Goregaon, Mumbai
- Required education: Graduation
- Minimum experience: >1 year in collections
- Key responsibility: Achieve branch collection targets
- Benefit: Collaborative output‑driven program across businesses
- Notable requirement: Ensure compliance with legal guidelines and Code of Conduct
Role overview
The Telecaller will act as a liaison between creditors and consumers, monitoring accounts to identify overdue payments, reporting collection activity, handling client queries, and developing repayment plans. The role focuses on achieving collection targets for assigned branches and products while ensuring compliance with legal guidelines and the company Code of Conduct.
Responsibilities
- Achieve collection targets of the respective branch assigned.
- Meet the target on the product assigned for collections.
- Ensure legal guidelines are compiled for the entire collection structure in letter and spirit.
- Ensure that collection agencies and in‑house collectors adhere to the legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitor collection agencies and in‑house collectors to identify fraudulent practices and prevent loss.
- Observe accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
Requirements
- Graduation education.
- More than 1 year of relevant experience in a collections role.
- Excellent communication skills.
- Negotiation skills with strong bias for driving results in a high performance environment.
- Strong relationship and leadership skills.
- Working knowledge of computers.
- Demonstrated success and achievement orientation.
- Willingness to experiment and improve continuously.
- Growth mindset.
Benefits
- Collaborative output‑driven program that brings cohesiveness across businesses through technology.
- Opportunity to improve average revenue per user by increasing cross‑sell opportunities.
- Receive solid 360‑degree feedback from peer teams on support of their goals.
- Earn respect from peers and managers based on performance.
- Exposure to Paytm’s leading mobile payments and financial services platform.
Additional details
- Job Role: Telecaller
- Job Location: Goregaon, Mumbai
- Education: Graduation
- About Us: Paytm is India's leading mobile payments and financial services distribution company, pioneer of the mobile QR payments revolution, building technologies to help small businesses with payments and commerce, mission to serve half a billion Indians.
- About the team: Liaison between the creditors and consumers, responsible for observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.