Senior ServiceNow Technical Consultant

Milestone Technologies

IndiaremotePosted 1 month ago

Skill Required

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Key highlights

5+ years of ServiceNow platform experience
Required core ServiceNow certifications (CSA, CIS-ITSM, CMDB/CSDM)
Two additional CIS certifications required

Role overview

The Senior ServiceNow Technical Consultant is a highly experienced role focused on delivering complex, enterprise-scale ServiceNow implementations. You will provide hands-on technical leadership across ITSM, ITOM, Discovery, and Asset Management domains while utilizing strong consulting skills to guide architectural decisions, integrations, and platform optimization.

Responsibilities

Act as a senior technical authority for ServiceNow platform design, configuration, and customization.
Define and enforce platform architecture standards, development patterns, and governance models.
Lead technical design sessions and translate business requirements into scalable ServiceNow solutions.
Perform solution reviews to ensure alignment with ServiceNow best practices, performance standards, and upgrade readiness.
Lead or contribute to multiple full-lifecycle ServiceNow deployments, including requirements, design, build, test, and production rollout.
Design and implement complex workflows, Flow Designer solutions, business rules, UI policies, scripted APIs, and custom applications.
Oversee Discovery architecture, MID Server strategy, credential management, and CMDB population.
Design and optimize CMDB data models following CSDM best practices.
Ensure data quality, reconciliation, and normalization across Discovery, integrations, and asset data sources.
Partner with asset and operations teams to align CMDB, HAM, SAM, and ITOM use cases.
Design and implement inbound and outbound integrations using REST, SOAP, IntegrationHub, and custom APIs.
Leverage Flow Designer, IntegrationHub spokes, and automation to reduce manual effort and improve operational efficiency.
Collaborate with enterprise architecture and security teams on integration patterns and authentication standards.
Optimize platform performance, including script efficiency, database usage, and asynchronous processing.
Ensure role-based access controls, data security, and compliance with organizational policies.
Lead upgrade readiness activities, including impact analysis, remediation, and regression testing.
Mentor junior developers and consultants on ServiceNow development best practices.
Conduct code reviews and technical knowledge sharing sessions.
Collaborate with product owners, process owners, and stakeholders to continuously improve platform value.

Requirements

5+ years of hands-on ServiceNow platform experience
Demonstrated experience delivering multiple enterprise-scale ServiceNow implementations
Experience in ITSM (Incident, Problem, Change, Request, Knowledge)
Experience in ITOM (Discovery, Event Management, Service Mapping)
Experience in ITAM (Hardware Asset Management, Software Asset Management)
Experience with CMDB and CSDM alignment
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
ServiceNow Certified Implementation Data Foundations (CMDB & CSDM)
Two additional ServiceNow Certified Implementation Specialists
Advanced JavaScript (ServiceNow server-side and client-side)
Flow Designer & IntegrationHub
Script Includes, Business Rules, UI Actions, ACLs
REST/SOAP APIs and JSON/XML data handling
Source control and CI/CD practices for ServiceNow (e.g., update sets, application repo strategies)