Site Reliability Engineer (Contract, Rotation-Based)
Invisible Technologies
India, South AfricaremotePosted 3 days ago
Skill Required
Site-Reliability-EngineerSREInfrastructure-EngineeringProduction-OperationsDevOps-EngineerSenior-Site-Reliability-EngineerSite-Reliability-Operations-EngineerDevOps-Site-Reliability-EngineerSite Reliability EngineerSOCtroubleshootingWeb AccessibilityPostgreSQLKubernetesautomationRabbitMQAzureDesign PatternsSassAWSGCPandAIContract
Key highlights
- Salary: Hourly, contract-based (geographic pay tiers)
- Schedule: ~72+ hours per month total
- Weekend Requirement: 8h Sat/Sun every other weekend
- Experience Level: Enterprise experience with K8s, RabbitMQ, and PostgreSQL
- Key Requirement: Strong working knowledge of Azure
- Role: 24/7 incident response first responder
Role overview
We're looking for Site Reliability Engineers to join a 24/7 incident response rotation supporting a production platform used by one of our key clients. You'll be a first responder for critical incidents — triaging and stabilizing issues at the infrastructure level, working from logs to place a failure to its component, and escalating to the platform team when an issue goes beyond infrastructure-level diagnosis. We're hiring across a level range. At minimum, you'll own first response: fast, calm triage under time pressure, and good judgment about when to escalate versus resolve. For candidates operating at a more senior level, the role grows to include hardening the systems you're responding to, driving scaling and capacity work, and proposing structural improvements — so the same incidents happen less often over time.
Responsibilities
- Serve as first responder for production incidents, triaging and stabilizing at the infrastructure level within defined response SLAs (P1/P2 severity)
- Diagnose issues primarily from system logs — Kubernetes, RabbitMQ, and Postgres — to place a failure to the right component before escalating
- Distinguish infrastructure-level failures from application/business-logic failures
- Identify fixes and submit changes for infrastructure-level issues
- Escalate application/business-logic issues to the platform team with clear context
- Participate in an on-call rotation, including off-hours coverage
- Communicate incident status clearly to stakeholders during active incidents
- Hand off cleanly to the team that owns resolution
- Hardening the systems you're responding to (for senior-level candidates)
- Driving scaling and capacity work (for senior-level candidates)
- Proposing structural improvements so that the same incidents happen less often over time (for senior-level candidates)
Requirements
- Solid hands-on experience with Kubernetes, RabbitMQ, and PostgreSQL in an enterprise setting
- Strong working knowledge of Azure
- Comfort diagnosing an unfamiliar system primarily from its logs rather than its source
- Experience troubleshooting production systems under time pressure
- Sound judgment about severity and escalation
- Clear, calm communication during live incidents
- Ability to perform fast, calm triage under time pressure
- Good judgment about when to escalate versus resolve
Nice to have
- Experience within Financial Services
- Familiarity with GCP or AWS
Benefits
- Geographic pay tiers applied based on location
- Compensation adjusted to reflect local market conditions and cost of living for candidates outside the U.S.
- Potential for remote flexibility (though most positions involve in-office collaboration)
- Additional details on total compensation and benefits will be discussed during the hiring process
Additional details
- About Invisible: Invisible Technologies makes AI work. Our end-to-end AI platform structures messy data, automates digital workflows, deploys agentic solutions, measures outcomes, and integrates human expertise where it matters most. Our platform cleans, labels, and structures company data so it is ready for AI. It adapts models to each business and adds human expertise when needed, the same approach we have used to improve models for more than 80% of the world’s top AI companies, including Microsoft, AWS, and Cohere.
- Company Successes: Our successes span industries, from supply chain automation for Swiss Gear to AI-enabled naval simulations with SAIC, and validating NBA draft picks for the Charlotte Hornets.
- Financial Standing: Profitable for more than half a decade, Invisible reached $134M in revenue and ranked as the number two fastest growing AI company on the 2024 Inc. 5000. In September 2025, we raised $100M in growth capital to accelerate our mission.
- Engagement Type: This is an hourly, contract-based position.
- Exclusions: This role is not eligible for bonus or equity compensation (bonuses and equity are included in all full-time offers).
- Schedule: 10+ hours per week during regular business hours.
- Weekend Schedule: Rotational weekend coverage: 8 hours on Saturday and 8 hours on Sunday, every other weekend.
- Total Hours: ~72+ hours per month total, combining weekday and rotational weekend coverage.
- Hiring Factors: Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions.
- Work Culture: We operate at the intersection of advanced AI and human ingenuity; ownership is at the core. We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, and we are not for everyone—specifically not for those looking for predictable routines.
- Country Hiring Guidelines: Invisible is a hybrid organization. Most positions involve in-office collaboration and are tied to specific locations. Location-based requirements will be communicated during recruiting.
- AI Interviewing Guidelines: The hiring team uses AI to support an efficient, engaging, and inclusive process. Candidates are also expected to follow ethical guidelines when using AI tools.
- Accessibility: Reasonable accommodations are provided for individuals with disabilities. Requests can be submitted via an accommodation request form.
- Equal Opportunity: Invisible is an equal opportunity employer considering all applicants regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected bases.
- Automated Decision-Making: Due to high volume, automated decision-maker technologies may be used to filter candidates based on mandatory hiring criteria. Candidates may object to this use by contacting the company.
- Original Source: Originally posted on Himalayas